Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform

At arenaflex, we're revolutionizing the way people shop, connect, and discover new things. As the largest livestream shopping platform in North America and Europe, we're bringing together community, shopping, and entertainment in a way that's never been seen before. Our team is passionate about delivering exceptional customer experiences, and we're looking for a talented Customer Experience Agent to join our overnight shift team.

About arenaflex

arenaflex is a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. We're a fast-paced and innovative company that's committed to our values and dedicated to building a better future for ecommerce. With a focus on livestream shopping, we're constantly pushing the boundaries of what's possible in the world of online marketplaces.

The Role

As a Customer Experience Agent on our overnight shift team, you'll play a critical role in driving the best possible user experience for our customers. You'll be responsible for resolving customer issues, improving processes, and providing exceptional support to our buyers and sellers. Your goal will be to ensure that our customers receive their products as quickly as possible, and if something goes wrong, you'll be there to make it right.

Key Responsibilities

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience

• Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research, and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

You

We're looking for a curious and growth-minded individual who thrives in a fast-paced environment. You'll be someone who's willing to take on any role or task, learn new skills, and be a part of building a great company. You'll have a customer service mentality, a passion for reaching the best possible outcome, and a willingness to work collaboratively with others.

Essential Qualifications

* Open to working an overnight shift from 10pm - 7:00am PST

• 2+ years of Support experience handling email and/or chat services
• Weekend availability required
• Understanding of Ecommerce and Marketplace operations
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers / being customer-first / serving customers
• Proactive problem-solver and process-improver
• Knowledge of Collectibles is a plus
• Bachelor's degree or college experience preferred
• Previous start-up experience is a plus

Preferred Qualifications

* Experience working in a remote or co-located team environment

• Familiarity with arenaflex's product and processes
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities

Team Environment

As a member of our team, you'll be working in a dynamic and collaborative environment that's dedicated to delivering exceptional customer experiences. You'll be part of a team that's passionate about innovation, growth, and making a difference in the world of ecommerce.

Compensation and Benefits

* Competitive hourly rate: $24.04/hour to $28.85/hour (inclusive of several levels)

• Benefits package, including:

+ Flexible Time off Policy and holiday pay for working Company-wide Holidays + Health Insurance options including Medical, Dental, Vision + Work From Home Support + Home office setup allowance + Monthly allowance for cell phone and internet + Care benefits + Monthly allowance on both food and wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses + Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally + Monthly allowance to dogfood the app + Parental Leave + 16 weeks of paid parental leave + one month gradual return to work

• Equity in arenaflex

What We Offer

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. We're proud to be an Equal Opportunity Employer and welcome applications from diverse candidates.

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we'd love to hear from you. Please apply through our website, and don't forget to include your resume and a cover letter that showcases your skills and experience. Apply Now! Apply for this job