Head of Existing Customer Due Diligence

About the position About this role: Wells Fargo is seeking a Business Execution Director for Financial Crimes Operations. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Lead specialized teams to carry out a customer due diligence program for Financial Crimes Operations. Develop and implement quality policies, procedures, and controls for relevant business or enterprise functions impacted by their outcomes. Identify and design approaches for ongoing due diligence technology applications, risk policies, procedures, and controls for business or enterprise functions. Monitor and address customer due diligence matters across FCO. Oversee the Ongoing Due Diligence team and make decisions to address due diligence issues. Coordinate with ongoing due diligence colleagues and other business leaders. Manage allocation of personnel and financial resources for FCO Ongoing Customer Due Diligence. Support talent development to align with business objectives and strategies. Work with business partners to implement necessary updates. Provide guidance through management to maintain due diligence standards and support corrective actions as needed. Engage with peers to consult on program effectiveness, change readiness, and technology-related topics

Responsibilities

• Lead specialized teams to carry out a customer due diligence program for Financial Crimes Operations.
• Develop and implement quality policies, procedures, and controls for relevant business or enterprise functions impacted by their outcomes.
• Identify and design approaches for ongoing due diligence technology applications, risk policies, procedures, and controls for business or enterprise functions.
• Monitor and address customer due diligence matters across FCO.
• Oversee the Ongoing Due Diligence team and make decisions to address due diligence issues.
• Coordinate with ongoing due diligence colleagues and other business leaders.
• Manage allocation of personnel and financial resources for FCO Ongoing Customer Due Diligence.
• Support talent development to align with business objectives and strategies.
• Work with business partners to implement necessary updates.
• Provide guidance through management to maintain due diligence standards and support corrective actions as needed.
• Engage with peers to consult on program effectiveness, change readiness, and technology-related topics

Requirements

• 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Nice-to-haves

• Regulatory Expertise: Strong knowledge of BSA/AML, Customer Due Diligence, and operational risk frameworks.
• Leadership & Strategy: Proven ability to lead large teams, drive transformation initiatives, and manage budgets and business operations.
• Stakeholder Engagement: Skilled in building global relationships, influencing across leadership levels, and mentoring future leaders.
• Communication & Collaboration: Exceptional written and verbal communication skills; effective in matrixed environments with competing priorities.
• Execution & Accountability: Delivers high-quality outcomes, takes ownership of results, and consistently meets deadlines under pressure.
• Analytical Thinking: Synthesizes data to inform decisions and balances innovation with practical execution.
• KYC: Experience leading KYC Operations teams responsible for standard, enhanced, and customized due diligence processes under Bank BSA/AML policies.
• Management: Experience managing managers and building large high-performing teams.
• Managing teams in multiple sites, including global teams in India or similar non-US regions.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

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