Experienced Sales and Customer Support Representative for Handyman Service – Remote Opportunity
At arenaflex, we're revolutionizing the way homeowners manage their home maintenance needs. As a fast-growing franchise, we're committed to providing exceptional customer service and connecting homeowners with vetted local professionals for a wide range of services. We're now seeking multiple Sales and Customer Support Representatives to join our in-house sales team and support our handyman business within the arenaflex franchise system.
About arenaflex
arenaflex is a dynamic and innovative company that specializes in connecting customers with local professionals for services such as handyman work, house cleaning, lawn care, and more. Our franchise support team is dedicated to assisting franchisees with local sales and operations, ensuring that our customers receive the best possible experience. As part of our commitment to excellence, we're looking for talented individuals to join our team and help us achieve our mission.
Job Summary
We're seeking experienced Sales and Customer Support Representatives to join our in-house sales team and support our handyman business. This role is available in both full-time and part-time capacities, and we're hiring team members to cover different time zones to ensure consistent customer support across all locations. As a Sales and Customer Support Representative, you'll be responsible for ensuring no call is missed, responding to all inquiries promptly and professionally, and converting leads into appointments or free quotes.
Key Responsibilities
As a Sales and Customer Support Representative, your primary responsibilities will include:
- Answering all incoming calls promptly to ensure leads are captured and inquiries are handled professionally
- Following up with leads quickly to convert inquiries into appointments or free quotes
- Scheduling handyman service appointments and providing accurate details to customers and technicians
- Collecting payments from customers after services are successfully completed
- Tracking leads, appointments, and payments in the CRM system (Go High Level)
- Maintaining strong communication with the handyman team to ensure timely and successful job completion
- Providing regular updates to the franchise owner on lead conversion metrics and performance
Qualifications
To be successful in this role, you'll need to possess the following qualifications:
- Strong customer service and communication skills
- Experience in sales, lead follow-up, or appointment scheduling is a plus
- Highly organized with attention to detail
- Comfortable using CRM systems (experience with Go High Level is a bonus)
- Ability to multitask and prioritize effectively while remaining calm under pressure
- Self-motivated and results-driven with a focus on customer satisfaction
- Availability to work in a specific time zone (indicate your preferred time zone in your application)
Benefits
As a Sales and Customer Support Representative at arenaflex, you'll enjoy the following benefits:
- Work remotely from anywhere
- Flexible schedules to accommodate different time zones
- Training and ongoing support to ensure success in the role
- Competitive hourly rate ($16.00 - $22.00 per hour)
- Opportunity to work in a fast-paced and dynamic environment
- Potential for career growth and advancement within the company
How to Apply
If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we want to hear from you! Please submit your resume and a brief cover letter to [email protected]. Indicate whether you're applying for a full-time or part-time position and specify your preferred time zone.
Job Types
* Full-time
- Part-time
Pay
* $16.00 - $22.00 per hour
Expected hours
* 20 - 40 per week
Shift
* 4 hour shift
- 8 hour shift
Education
* Bachelor's (Preferred)
Experience
* Sales and Customer Support Representative: 2 years (Preferred)
Work Location
* Remote We're excited to hear from you and look forward to reviewing your application! Apply for this job