Experienced Seasonal Chat & Phone Tech Support/Customer Service Representative – Inbound Customer Experience Expert
At arenaflex, we're not just a customer service company – we're a team of passionate individuals dedicated to creating memorable experiences for our customers and each other. With over 20 years of experience in hiring for customer support roles, we've perfected our approach to delivering exceptional service and support. As a Seasonal Chat & Phone Tech Support/Customer Service Representative, you'll be at the forefront of this mission, providing top-notch support to our customers and growing your career in the process.
About arenaflex
arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. Our employees are the driving force behind our success, and we're committed to creating a work environment that's inclusive, supportive, and empowering. With innovative thinking and digital solutions, including self-service, artificial intelligence (AI), and data-driven analytics, we're constantly pushing the boundaries of what's possible in customer experience.
Responsibilities
As a Seasonal Chat & Phone Tech Support/Customer Service Representative, you'll be responsible for:
- Providing basic technical support via phone or chat to our customers
- Delivering an exceptional support experience that exceeds our customers' expectations
- Interacting and communicating effectively with a variety of customers, including those with diverse backgrounds and needs
- Providing a memorable and delightful experience that leaves a lasting impression on our customers
- Working collaboratively with our team to resolve customer issues and improve our overall service
What You'll Enjoy
* Working from the comfort of your own home, with the flexibility to create your own schedule
- Computer equipment provided, including a monitor, to ensure you have everything you need to succeed
- A full-time schedule with the opportunity to become permanent, depending on your performance and availability
- Competitive hourly rate of $14/hour, with incentive opportunities to earn even more
- Hands-on, 100% paid training to ensure you're equipped with the skills and knowledge you need to succeed
- Internal mobility opportunities, with 84% of our managers promoted from within
- Employee discounts and referral bonuses to help you save and earn even more
- EverBetter wellness program to support your physical and mental well-being
Location Requirements
* Must live in the United States
- Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings
- Must reside in one (1) of the following states: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming
Qualifications
* Flexible to the needs of the business
- Must have a High School Diploma or GED Equivalent
- 18 years of age
Equipment and Internet Requirements
* Must have the following: + 1 Stand Alone Monitor (19 inch) + Hardwired internet connection (no satellite or wireless) + Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up + A Working Phone Line (Home Phone or Mobile) + Home office must be a noise/distraction-free environment + Desk and an ergonomic chair
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that every action taken, no matter how small, has a significant impact on our customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We're passionate about delivering exceptional service and support, and we're looking for like-minded individuals to join our team.
How to Apply
If you're passionate about delivering exceptional customer service and support, and you're looking for a challenging and rewarding role, we encourage you to apply. Visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture and values. You can also connect with us on Facebook, LinkedIn, and Twitter to stay up-to-date on the latest news and updates.
Equal Employment Opportunity
arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Apply Now! Apply for this job