Evening Customer Care Associate - Full Time (10% Rate Differential)

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our award-winning team at arenaflex as an Evening Customer Care Associate! As a valued member of our team, you will play a critical role in providing guidance, direction, and support to our valued members as they navigate the healthcare system. With a strong focus on customer service, problem-solving, and communication, you will be empowered to make a real difference in the lives of our members while growing your career in the health industry.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have been dedicated to helping our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Why Join arenaflex?

* We are proud to have been recognized as one of the top companies to work for in the USA by Great Places to Work (GPTW) in 2024.

• We have received numerous awards for our exceptional customer service, including the Excellence in Customer Service Awards: Organization of the Year (Small) and the Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner.
• We offer a comprehensive new-employee training program to help you develop the knowledge and skills you need to succeed in your role and support our members.
• We are committed to investing in our employees, with a total rewards package that includes robust medical coverage, dental and vision benefits, tuition assistance, a 401(k) savings plan with company match, paid time off (PTO), paid holidays, employee assistance programs, and wellness programs.

Key Responsibilities

As an Evening Customer Care Associate, you will be responsible for:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries.
• Building rapport with callers using a friendly, courteous, and professional manner.
• Verifying and collecting demographics and updating systems as necessary.
• Determining and executing the best resolution to assist the member based on their needs or requests.
• Connecting members to appropriate areas both internally and externally.
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors.
• Performing other duties and projects as assigned by management.

Minimum Requirements

* High School Degree or GED required.

• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred.
• Customer Service experience preferred.
• Strong communication skills.
• Problem-solving and issue resolution skills.
• Multitasking skills.

Work Environment and Company Culture

As a remote work-from-home associate, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. Our company culture is built on the principles of respect, empathy, and compassion, and we are committed to creating a work environment that is inclusive, diverse, and supportive of all employees.

Compensation and Benefits

* Hourly rate starting at $16.00.

• Comprehensive new-employee training program.
• Total rewards package that includes robust medical coverage, dental and vision benefits, tuition assistance, a 401(k) savings plan with company match, paid time off (PTO), paid holidays, employee assistance programs, and wellness programs.

How to Apply

If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity to join our team at arenaflex. Please visit our website at [insert website URL] to learn more about our company and to submit your application.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor

arenaflex is a VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job