Experienced Call Center Representative – Data Entry and Patient Enrollment
Join arenaflex, a leading healthcare and retail organization, in shaping the future of patient care and community well-being. As a dedicated and compassionate Call Center Representative, you will play a vital role in arenaflex's mission to make more joyful lives through better health. Working from the comfort of your own home, you will be responsible for providing exceptional patient care and support, while utilizing arenaflex's cutting-edge technology and systems to streamline patient enrollment and data entry processes.
About arenaflex
arenaflex, a subsidiary of Walgreens Boots Coalition, Inc., is a pioneering healthcare, pharmacy, and retail organization with a rich legacy of prioritizing community well-being. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex serves nearly 10 million clients every day. Our dedicated team of pharmacists and healthcare professionals play a crucial role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations.
Key Responsibilities
As a Call Center Representative, you will be responsible for:
- Performing patient enrollment and data entry tasks, adhering to state and government guidelines
- Answering high-volume client calls, working under direct supervision, and following established protocols and procedures
- Utilizing arenaflex's pharmacy systems to collect patient and medication data
- Handling patient medication requests, entering top-off orders, and investigating missing medication data
- Resolving data entry-related issues and special cases
- Providing support to pharmacists, both in-office and remotely
- Identifying and escalating issues to senior-level staff as necessary
- Maintaining a dynamic pharmacist license or certification within the initial 90 days and keeping a current license or certification
Essential Qualifications
* High school diploma or equivalent
- Basic computer skills, including:
+ Starting and closing the computer + Using the mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing reports + Accessing data online
- Basic web search skills, including:
+ Opening a program + Writing in URLs in the address bar + Using a web search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing online forms
- Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports)
- Ability to communicate effectively in writing and verbally
- 18 years old or older
Preferred Qualifications
* At least 1 year of pharmacy experience in a retail or call center environment
- At least 1.5 years of pharmacy experience with a state license or certification by the State Board for Pharmacy or a widely recognized certification agency
- Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction
- Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing reports)
- Familiarity with Spanish and English
What We Offer
* Competitive hourly rate of $25-$35
- Opportunity to work from the comfort of your own home
- Comprehensive training and support to ensure your success
- Dynamic and supportive team environment
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and compassionate individual with a passion for patient care and community well-being, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission to make more joyful lives through better health. Apply for this job