Experienced Customer Service Representative – Sales (Hybrid) at arenaflex

Join arenaflex, a global leader in communications and technology, as a Customer Service Representative – Sales (Hybrid) and become the voice of our brand. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer while driving sales and fostering loyalty.

About arenaflex

arenaflex is a pioneering company that has been at the forefront of innovation in the communications and technology industry. With a rich history of pushing boundaries and redefining customer experiences, we're committed to delivering exceptional service and solutions to our customers. As a Customer Service Representative – Sales (Hybrid), you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.

Job Summary

We're seeking an experienced and customer-focused individual to join our team as a Customer Service Representative – Sales (Hybrid). In this role, you'll be responsible for providing exceptional customer service, driving sales, and fostering loyalty through meaningful connections with our customers. You'll work in a fast-paced environment, handling customer interactions, resolving issues, and promoting our products and services.

Key Responsibilities

* Handle customer interactions (calls, chats, emails) in a fast-paced environment

• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40-hour per week schedule, which may include nights and weekends
• Participate in paid training to enhance your skills and knowledge

What We're Looking For

* Unwavering Customer Focus: You're passionate about delivering exceptional customer service and creating meaningful connections with our customers.

• Strong Work Ethic: You're a self-motivated and disciplined individual who's committed to meeting sales goals and resolving customer issues.
• Adaptability: You're flexible and able to adapt to changing situations and priorities.
• Problem-Solving Skills: You're able to analyze complex issues and provide effective solutions.
• Attention to Details: You're meticulous and detail-oriented, ensuring that customer issues are resolved accurately and efficiently.

Join Our Team

As a Customer Service Representative – Sales (Hybrid) at arenaflex, you'll enjoy a range of benefits and perks, including:

• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work from Home (WFH) Requirements

* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)

• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities

As a Customer Service Representative – Sales (Hybrid) at arenaflex, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

Apply Today!

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our dynamic team and make a difference in the lives of our customers.

Weekly Hours:

40

Time Type:

Regular

Location:

Lafayette, Louisiana

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to providing a work environment that's inclusive and respectful of all individuals, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities. Apply for this job