Experienced E-commerce Virtual Assistant for Amazon and Walmart FBM Stores – Seller Central, Customer Service, and Account Management Expert

Introduction to arenaflex

arenaflex is a leading e-commerce company that specializes in managing multiple Amazon and Walmart FBM stores. We are committed to providing exceptional customer service, optimizing our order processing systems, and continuously improving our product listings. As a key player in the e-commerce industry, we are seeking a highly skilled and dedicated Virtual Assistant to join our team. If you have a passion for e-commerce, excellent communication skills, and experience in managing Amazon and Walmart Seller Central accounts, we encourage you to apply for this exciting opportunity.

Job Overview

This is a long-term, ongoing role for a Virtual Assistant who will be responsible for managing daily operations across multiple Amazon and Walmart FBM stores. The successful candidate will have hands-on experience in account management, customer service, product listings, and continuous optimization of our order processing systems. This role is critical to supporting the growth of our e-commerce business, and we are looking for a proactive and detail-oriented professional to become a key part of our growing team.

Scope of Work

The Virtual Assistant will be responsible for the following tasks:

• Daily Account Management: Manage Amazon and Walmart Seller Central metrics, ensuring account health compliance, handle appeals for A-Z claims, chargebacks, SAFE-T claims, and coordinate with seller support.
• Product Listings & Optimization: Create and maintain accurate product listings daily, edit product images using Photoshop (as needed for new product launches), and optimize listings with SEO best practices for better search visibility.
• Customer Service & Feedback Management: Respond to customer inquiries on Amazon and Walmart, manage the customer service phone line (2-3 calls daily) after initial training, monitor feedback and reviews, and dispute fake or policy-violating content.
• Account Protection & Growth Strategies: Proactively monitor policy changes to prevent account suspensions, assist with writing and filing appeals for account or product suspensions, implement review generation strategies within Amazon’s guidelines, and perform competitor analysis to suggest pricing and marketing strategies.

Required Experience and Skills

The ideal candidate will have:

• Intermediate to expert-level experience in managing Amazon and Walmart Seller Central accounts
• Familiarity with claims management, seller support, customer service, and Photoshop
• Strong attention to detail and the ability to work independently
• Experience with inventory/order management tools and databases
• Fluent in conversational and written English
• Proficiency in using productivity tools such as Clockify for time tracking

Preferred Experience and Skills

While not required, the following skills and experience are preferred:

• Competitor research and pricing strategy experience
• Basic Amazon PPC or promotional campaign experience
• Experience managing product review generation strategies

Work Style and Timeline

The Virtual Assistant will work independently but maintain regular communication with the team. Daily tasks must be completed promptly to maintain account performance, and urgent issues (e.g., account health violations) must be addressed immediately. The successful candidate will be expected to use Clockify (or similar) for time tracking and be available for regular check-ins with the team.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a Virtual Assistant, you will have the opportunity to take on more responsibilities and grow with the company. You will also have access to training and resources to help you improve your skills and stay up-to-date with the latest trends and best practices in e-commerce.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced company that values innovation, creativity, and teamwork. We believe in fostering a positive and supportive work environment that encourages collaboration, open communication, and mutual respect. As a Virtual Assistant, you will be an integral part of our team and will have the opportunity to contribute to the growth and success of our company.

Compensation, Perks, and Benefits

arenaflex offers competitive compensation and benefits to our team members. As a Virtual Assistant, you can expect to receive a hourly or fixed-rate compensation package that reflects your skills and experience. You will also have access to a range of perks and benefits, including opportunities for professional development, flexible working hours, and a supportive and dynamic work environment.

Conclusion

If you are a motivated and detail-oriented professional with a passion for e-commerce, we encourage you to apply for this exciting opportunity. As a Virtual Assistant at arenaflex, you will have the chance to work with a leading e-commerce company, develop your skills and expertise, and contribute to the growth and success of our business. Don’t miss out on this opportunity to join our team and take your career to the next level. Apply now and become a key part of our growing team!