Experienced Claims Customer Service Representative – Remote Opportunity with arenaflex
At arenaflex, we're revolutionizing the science of risk, and we're looking for talented individuals to join our team as Claims Customer Service Representatives. If you're passionate about delivering exceptional customer service and have a knack for navigating complex claims processes, we want to hear from you! As a Claims Customer Service Representative at arenaflex, you'll play a vital role in providing top-notch support to our policyholders, agents, and strategic accounts. You'll be the first point of contact for customers seeking assistance with their claims, and your expertise will help ensure that their needs are met promptly and professionally.
About arenaflex
arenaflex is a leading industry player that's transforming the way we approach risk management. With a commitment to innovation and customer satisfaction, we're dedicated to providing the best possible experience for our customers. Our team is passionate about what we do, and we're looking for like-minded individuals to join us on this exciting journey.
Job Summary
As a Claims Customer Service Representative, you'll be responsible for:
- Answering high-volume inbound calls and providing written communication for all lines of business
- Processing transactions for multiple lines of business, systems, and products
- Utilizing multiple computer applications to manage claims and customer information
- Participating in department initiatives and goals to drive business growth and improvement
- Maintaining customer service metrics on call volume, quality of call, and attendance
Responsibilities
* Answer high incoming call volume and provide written communication for all lines of business for policyholders, agents, and strategic accounts
- Process transactions for multiple lines of business, systems, and products
- Use multiple computer applications to manage claims and customer information
- Actively participate in department initiatives and goals to drive business growth and improvement
- Maintain customer service metrics on call volume, quality of call, and attendance
Ideal Candidate
* 2+ years of customer call center experience working with liability or auto claims
- Demonstrated ability to work successfully in a metric-driven environment
- Proven track record of attendance and punctuality
- Ability to adapt to change
- Bilingual Spanish a plus!
- Excellent written and communication skills
Skills and Qualifications
* Customer Service
- Call Center Support
- Data Entry
- Adapting to Change
- Telephone Etiquette
- Active Listening
- Excellent Communication Skills
- Customer Focused
- Click to Chat
- Computer Savvy
- Coach ability
- Punctuality
- Positive Attitude
- Quality Assurance
- Follow-up
- Empathy
- Claims Processing
- Insurance Claim Processing
- Liability Claims
- Auto Claims
What We Offer
* Competitive hourly rate: $20-$23 per hour
- First shift: 7 AM - 5 PM
- Remote work opportunity in Washington State or Oregon
- Comprehensive benefits package, including health, incentive, and recognition program, and 401K contribution (based on eligibility)
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for navigating complex claims processes, we want to hear from you! Apply now to join our team as a Claims Customer Service Representative at arenaflex.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes people of all abilities. We're committed to ensuring that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay and Benefits
Pay offered to a successful candidate will be based on several factors, including education, work experience, work location, specific job duties, certifications, etc. arenaflex offers a comprehensive benefits package, including health, incentive, and recognition program, and 401K contribution (based on eligibility).
Application Deadline
This posting is open for thirty (30) days.
Note
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply Job! Apply for this job