Experienced Customer Service Advocate – Remote Opportunity with arenaflex

Job Title:

Experienced Customer Service Advocate – Remote Opportunity with arenaflex

Job Type:

Contract to Hire

Desired Start Date:

February 3, 2025

Location:

Remote, Illinois (8:00 AM - 5:00 PM CST / 9:00 AM - 6:00 PM EST)

Hourly Rate:

$19/hour

About arenaflex:

arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to deliver exceptional customer experiences, foster meaningful relationships, and drive business growth through our cutting-edge technology and dedicated team members. As a Customer Service Advocate at arenaflex, you will be part of a dynamic and supportive environment that values collaboration, innovation, and customer satisfaction.

Job Summary:

We are seeking an experienced Customer Service Advocate to join our remote team at arenaflex. As a key member of our customer service team, you will be responsible for providing timely, accurate, and personalized support to our members and providers through various communication channels. If you possess excellent problem-solving skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Responsibilities:

As a Customer Service Advocate at arenaflex, your primary responsibilities will include:

Responding to Inquiries and Concerns:

Receive and respond to routine member and/or provider inquiries, requests, and concerns in an accurate and timely manner.

Mitigating Escalations:

Mitigate and prevent complaints from being escalated to resolve in initial contact.

Front-Line Resolution:

Serve as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns.

Problem-Solving:

Resolve basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.

Performance and Quality Standards:

Maintain performance and quality standards based on established contact center metrics.

Customer Service:

Provide customer service in a high-paced contact center environment over the phone, via live chats, and emails.

Documentation:

Document all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.

Quality and Compliance:

Remain up-to-date and adhere to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.

Additional Responsibilities:

* Perform other duties as assigned by management.

• Comply with all policies and standards.

Requirements:

*

Education:

High School Diploma or GED.

Experience:

Call Center/Customer Service experience.

Skills:

+ Problem-solving and critical thinking skills. + Ability to multi-task working independently from home free of distractions. + Ability to work with 4 or more systems simultaneously. + Interpersonal skills.

Preferred Qualifications:

*

Experience:

2-year call center experience.

Claims Experience:

2 years claims experience.

Medicaid Knowledge:

Medicaid knowledge.

Microsoft Computer Applications:

Previous experience with Microsoft computer applications.

Remote Work Experience:

Previous experience working remotely using multiple applications and screens.

What We Offer:

* Competitive hourly rate of $19/hour.

• Opportunity to work in a dynamic and supportive remote environment.
• Comprehensive training and onboarding program.
• Ongoing professional development and growth opportunities.
• Collaborative and inclusive company culture.
• Flexible work arrangements and work-life balance.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website at [insert link]. We look forward to reviewing your application and discussing this opportunity further.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job