Experienced Real Estate Customer Solutions Support Analyst – Join arenaflex's Award-Winning Team
At arenaflex, we're revolutionizing the real estate industry with our cutting-edge technology solutions. As a leading provider of closing and title insurance software, we're proud to serve thousands of law firms and title companies across the nation. Our headquarters is nestled in the vibrant city of Raleigh, North Carolina, where innovation and collaboration thrive. As a company, we're committed to providing comprehensive benefits, fostering a culture of excellence, and recognizing the hard work and dedication of our team members. We've been recognized as a 2024 Best Places to Work by the Triangle Business Journal, and we're proud to have received this prestigious award 12 times since 2012!
About the Role:
We're seeking an experienced Real Estate Customer Solutions Support Analyst to join our dynamic team. As a key member of our support team, you'll provide top-notch telephone support to our parent company's direct operations as they implement SoftPro Select across the country. This role offers the flexibility to work in our Raleigh, NC office in a hybrid schedule or as a remote employee. We're looking for individuals who can thrive in a fast-paced environment and provide exceptional customer service to our clients.
Key Responsibilities:
As a Customer Solutions Analyst, you'll be responsible for:
- Providing closing and/or title phone support for all operations using SoftPro Select and resolving issues promptly and efficiently.
- Assisting with balancing HUD/CDF/Commercial orders, reconciliation, and other related tasks in the Real Estate closing process.
- Documenting each call and its resolution thoroughly and accurately.
- Providing a high level of customer service to each customer you work with at all times.
- Additional duties as assigned.
Essential Qualifications:
To succeed in this role, you'll need:
- 2+ years' experience working within the real estate industry as an escrow / closing specialist, paralegal, or title officer.
- A great attitude and the ability to thrive in a high-paced team environment.
- Familiarity with the Microsoft Windows operating system and applications.
- 2 years of previous customer service experience, preferably in a call center environment.
- Experience with West Coast Escrow & Closing process experience is a plus.
- Prior experience with SoftPro is a plus!
- Excellent communication, problem-solving, and teamwork skills.
Preferred Qualifications:
* Bachelor's degree or Associate's degree, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
- Experience with SoftPro Select and other real estate software solutions.
What We Offer:
At arenaflex, we're committed to providing a comprehensive benefits package, including:
- Comprehensive health benefit offerings (medical, dental, vision, disability, etc.)
- 401k and Employee Stock Purchase Plans with company matching
- Generous paid vacation time and paid parental leave
- Opportunities for career growth and professional development
- A dynamic and collaborative work environment
- Recognition and rewards for outstanding performance
Our Core Values:
We live by a set of core values that guide our behavior and decision-making:
- Deliver AMAZING Customer Service
- Be an AWESOME Teammate
- Adopt a Sense of Urgency
- Innovate to be Efficient
- Produce Quality Work
- Take Initiative
- Go the Extra Mile
Equal Opportunity Policy:
arenaflex is an Equal Opportunity employer. We're committed to creating a diverse and inclusive work environment where all employees feel valued and respected. We welcome applications from qualified candidates of all backgrounds and perspectives.
How to Apply:
If you're passionate about delivering exceptional customer service and working in a dynamic team environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Apply Now:
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