Senior Manager, Product Management-Tech, arenaflex Customer Service
Are you ready to join a dynamic team that's revolutionizing the way companies interact with their customers? Do you have a passion for improving customer experience and a knack for driving innovation? Look no further! arenaflex is seeking a Senior Manager, Product Management-Tech to join our World-Wide Customer Service Voice of Customer (VoC) organization.
About arenaflex
arenaflex is a global leader in e-commerce, known for its customer-centric approach and commitment to innovation. Our customer service team is at the forefront of this effort, working tirelessly to ensure that every customer interaction is a positive one. As a Senior Manager, Product Management-Tech, you'll be part of a cross-functional team that's responsible for building products that help arenaflex continually improve its world-class customer experience.
The Challenge
Our products leverage artificial intelligence (AI) and machine learning (ML) to process the millions of pieces of customer feedback that arenaflex receives daily, translating them into actionable insights that teams across the company rely on to improve their products and services. Our product portfolio spans global marketplaces and business units, as well as communication channels and modalities (e.g., voice, chat, social) and operates in near real-time, ensuring that we always have the best and most comprehensive feedback from our most important stakeholders: customers.
Key Responsibilities
As a Senior Manager, Product Management-Tech, you'll be responsible for setting the vision and product roadmap for arenaflex's flagship suite of VOC products. You'll lead cross-functional teams to execute on that vision, working closely with leaders across science, tech, product/program management to identify and manage new and existing opportunities, initiatives, and processes. You'll dive deep into technical details, evaluating trade-off decisions and contributing to a team culture of innovation.
A Day in the Life
A typical day for a Senior Manager of Product Management – Tech in the VoC team involves balancing strategic thinking with hands-on problem-solving. You'll work closely with product and technology teams within Customer Service, as well as across the many teams, functions, and business verticals that contribute to arenaflex's growth. You'll oversee key workstreams, including product strategy and delivery, stakeholder updates, monthly roadmap reviews, business reviews, and organizational goal setting.
Requirements
To be successful in this role, you'll need:
- 10+ years of product or program management, product marketing, business development, or technology experience
- 5+ years of team management experience
- Experience owning/driving roadmap strategy and definition
- Experience delivering consumer software products and services in a high growth environment
- Experience leading cross-functional software development teams, operations, UX Designer, and other Product Managers
- Experience with end-to-end product delivery
- Bachelor's degree
Preferred Qualifications
* Experience in a high-performance start-up or incubation effort within a larger company
- Experience working with and influencing senior-level stakeholders
- Experience directly managing cross-functional teams
What We Offer
arenaflex is committed to a diverse and inclusive workplace. We offer a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
Compensation
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience.
Why Join arenaflex?
At arenaflex, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply. We're committed to creating a workplace that's inclusive, diverse, and empowering. Join us and be part of a team that's shaping the future of customer experience.
How to Apply
If you're ready to take on this exciting challenge, please submit your application via our internal or external career site. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.
Total Compensation Package
arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit our website.
Apply Now
Don't miss this opportunity to join a dynamic team that's revolutionizing the way companies interact with their customers. Apply now and be part of a team that's shaping the future of customer experience! Apply for this job