Experienced Customer Experience Manager – Retail Store Operations and Team Leadership

At arenaflex, we're passionate about delivering exceptional customer experiences and empowering our team members to succeed. As a Customer Experience Manager, you'll play a vital role in driving store performance, leading a high-performing team, and ensuring our customers receive the best possible service. If you're a customer-centric leader with a passion for retail, we'd love to hear from you.

About arenaflex

arenaflex is a family-owned business with a rich history spanning three generations. Our roots are in Minnesota's Iron Range, where our blue-collar work ethic and commitment to serving the people who do the tough jobs were born. With over 130 retail stores across 24 states, top national brands, and global manufacturing operations, we're dedicated to delivering the products, prices, and advice our customers need to succeed. We're proud to be recognized by Forbes as a Top Midsize Employer in 2023 and are committed to creating a workplace where your contributions are valued and your professional growth is encouraged.

Key Responsibilities

As a Customer Experience Manager at arenaflex, you'll be responsible for:

• Creating action plans for the Sales Team and Team Leads to promote store objectives and growth in their roles
• Managing a team of Sales Representatives and Team Leads, ensuring the successful execution of company sales strategies and key performance indicators (KPIs)
• Under guidance from the Store Manager, facilitating the hiring process, training, and performance management for Sales Representatives and Team Leads
• Serving as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures
• Collaborating with the Store Manager to develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance the overall customer experience
• Providing coaching and guidance to Sales Representatives and Team Leads to help them achieve their goals and develop their skills
• Analyzing sales data and customer feedback to identify areas for improvement and develop strategies to address them
• Maintaining a high level of customer satisfaction through effective communication, problem-solving, and conflict resolution
• Ensuring compliance with company policies, procedures, and regulatory requirements

What You'll Bring to the Table

To succeed in this role, you'll need:

• A high school education or equivalent, with 2 years of college or related technical training preferred
• 2 years of related retail experience, with previous supervisory experience preferred
• The ability to lead, guide, and mentor store employees
• Strong customer service, decision-making, and problem-solving skills
• Knowledge of tools and equipment is appreciated but not required
• The ability to lift up to 70 lbs

Essential Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills
• Strong leadership and coaching abilities
• Ability to analyze data and make informed decisions
• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong customer service skills and a passion for delivering exceptional customer experiences
• Ability to work collaboratively with cross-functional teams
• Strong analytical and problem-solving skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their careers. As a Customer Experience Manager, you'll have opportunities to:

• Develop your leadership and coaching skills through training and development programs
• Collaborate with cross-functional teams to drive business results and improve customer satisfaction
• Analyze sales data and customer feedback to identify areas for improvement and develop strategies to address them
• Participate in performance management and development planning to help Sales Representatives and Team Leads achieve their goals
• Contribute to the development of company policies and procedures to drive business results and improve customer satisfaction

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that's passionate about delivering exceptional customer experiences. As a Customer Experience Manager, you'll be part of a team that's dedicated to:

• Providing exceptional customer service and support
• Driving sales growth and improving customer satisfaction
• Developing and implementing strategies to drive business results and improve customer satisfaction
• Collaborating with cross-functional teams to achieve business objectives
• Embracing a culture of innovation, creativity, and continuous improvement

Compensation, Perks, and Benefits

As a Customer Experience Manager at arenaflex, you'll enjoy a comprehensive and competitive compensation package that includes:

• Competitive Pay: Earn $52,000 - $61,200 annually, with your exact compensation personalized based on your skills, experience, and location
• Flexible Work Schedule: Achieve the work-life balance you deserve with our flexible scheduling
• Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30 hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future
• Generous Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use
• Get Paid on Your Terms: With our Daily Pay option, you don't have to wait for payday?access your earnings whenever you need them for added financial flexibility
• Holidays and Time Off: We believe in giving our team time to relax and recharge. Our stores are closed on Easter, Thanksgiving, and Christmas, ensuring you can enjoy these special occasions with your loved ones. Additionally, we operate with reduced hours on five other federal holidays, recognizing the importance of personal time. Employees working 30 hours per week are eligible for paid holidays and paid time off
• Incentives: Be rewarded for eligible incentive programs

Join Our Team

If you're a customer-centric leader with a passion for retail, we'd love to hear from you. Apply now to become a part of our team and start your journey with arenaflex today! Apply Job! Apply for this job