Job Title: Remote Customer Support Specialist – Delivering Exceptional Service at arenaflex
At arenaflex, we're proud to be a national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented new team members to join our dynamic team and help us tackle exciting challenges. With over 400 team members across the United States, we're a company that values innovation, collaboration, and customer satisfaction. Our headquarters is located in Seattle, but we're a remote-friendly organization, and this role is no exception.
About arenaflex
arenaflex has been a pioneer in the unique business of filing service of legal documents for over 30 years. We've consistently pushed the boundaries of technology and business processes to stay ahead of the competition. Our commitment to excellence has earned us a reputation as a trusted partner for law firms, corporations, and individuals alike. As we continue to grow and evolve, we're looking for talented individuals who share our passion for delivering exceptional service and making a difference in the lives of our customers.
Job Overview
As a Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues. Your primary responsibility will be to provide the best possible customer experience, ensuring that our customers receive timely and accurate information about their orders. This role requires diplomacy, problem-solving skills, and the ability to think on your feet while juggling multiple priorities. You'll work closely with other teams to ensure that all necessary tasks are completed on orders, and you'll be responsible for documenting issues in our Confluence platform.
Key Responsibilities
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
* Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
* Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
* Document issues in Confluence
* Visit court dockets for information on case filing and occasionally pull filed papers
* Perform other job-related duties as assigned
Qualifications
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
* Technology-driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
* Document manipulation experience
* Ability to read, write, and speak English
* Ability to transcribe information, review an order, investigate issues, and implement solutions
* Ability to perform repetitive tasks with accuracy
* Ability to maintain a high level of work product in often stressful situations
* Ability to anticipate issues and circumvent them
* Ability to implement new processes and changes and improve performance
* Typing speed of at least 55 wpm
Why Join arenaflex?
At arenaflex, we believe that our employees are our greatest asset. We offer a comprehensive benefits package to support your physical, emotional, and financial well-being. Some of the benefits you can expect include:
* Health, dental, and vision insurance
* 401(k) plan with company match
* Disability insurance
* Employee assistance program
* Paid time off
* Referral program
Compensation and Schedule
* Starting pay: $12.00 per hour
* Full-time schedule: Monday through Friday, 8am-4pm PST
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.