Sutherland Global Services Customer Service Rep...

Do you enjoy solving problems? Are you detail-oriented and customer focused? Are you comfortable in a sales environment and can seize opportunities when they arise? Are you a good listener able to follow direction, build rapport and meet objectives? Is a part time schedule attractive to you? Join Us. We’re Sutherland, and we now seek friendly, action-oriented individuals to handle inbound customer calls as well as manage outbound follow-up calls as part of our Insurance (property & casualty) team. In this position, you will support people calling with questions about our customer’s products and services; provide basic policy information; transfer calls to the correct team when escalation is required, and handle other related duties as needed. This is a work from home, part time position that will require up t0 30 hours per week. You will be scheduled Monday- Friday, with shifts starting at 10AM or noon. We offer: • Competitive pay of $17/hour • Opportunity for full time work (if you want it!). You can apply to other jobs after just six months in the role. We will provide equipment, however to work from home, you must have: • Excellent Internet connectivity: • Internet access speeds of 10 Mbps upload and 50 Mbps download – the faster the better! • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems) • A quiet and distraction-free, secure place to work. • 2+ years of Customer Service experience is preferred; Call Center Experience a plus • High school diploma or GED • High level of accuracy when completing tasks • Proficient PC skills with typing of 30+ WPM • Strong communication, time management and interpersonal skills IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment. About Us As a digital transformation company, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.