Experienced Patient Billing Customer Service Representative – Remote Opportunity

At arenaflex, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! arenaflex's Patient Billing Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you!

Responsibilities:

• Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing exceptional customer service and resolving complex billing inquiries.

• Initiate payment plans for patients with outstanding balances, ensuring timely and efficient resolution of financial obligations.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone, leveraging expertise and knowledge to deliver accurate and empathetic support.
• Maintain performance goals, meeting or exceeding targets for call volume, resolution rates, and customer satisfaction.
• Ability to become proficient with processes after completing a structured training program, embracing ongoing learning and development opportunities.

Knowledge, Skills, and Abilities:

• Ability to work and learn in a fast-paced environment, adapting to changing priorities and deadlines.

• Attention to detail, ensuring accuracy and precision in all interactions and transactions.
• Perform successfully in a team environment, collaborating with colleagues to achieve shared goals and objectives.
• Excellent organization skills, prioritizing tasks and managing multiple responsibilities with ease.
• Proficiency navigating multiple computer screens and applications, efficiently managing data entry and system navigation.
• Alpha-Numeric data entry proficiency, accurately capturing and processing patient information.
• Excellent communication skills, effectively articulating complex information and resolving customer concerns.

Qualifications:

• High School Diploma or equivalent required.

• Minimum 1+ year work experience required, with a strong preference for previous experience in medical billing, customer service, insurance claims, EOB, call center, or fast-paced environments.
• Previous work in high-volume call environments with multiple computer windows open is highly desirable.
• Previous interaction and communication with patients regarding medical information is strongly preferred.

Technical/Other Requirements:

• Internet download speed of at least 50 megabytes per second connectivity required for remote work.

• Dedicated area to perform duties without interference, with structured breaks and a structured environment.
• Ability to manage time and tasks independently while maintaining productivity, meeting or exceeding performance goals.

Why Join arenaflex as a Customer Service Support Representative?

• Work from home opportunity, enjoying the flexibility and convenience of remote work.

• Quarterly variable bonus potential, recognizing and rewarding exceptional performance.
• Generous paid time off, allowing for relaxation and rejuvenation.
• Medical, Vision, and Dental Insurance Options, ensuring comprehensive coverage for you and your loved ones.
• Flexible Spending Accounts, providing tax-free savings for healthcare and dependent care expenses.
• 401(k) and Employee Stock Purchase plans, supporting long-term financial security and growth.
• No Charge Lab Testing, promoting health and wellness through convenient access to medical services.
• Fitness Reimbursement Program, encouraging physical activity and healthy lifestyles.
• And many more incentives, recognizing and rewarding your hard work and dedication!

Pay Range:

$15.25-$16.00 or State/Local minimum wage, if higher.

Application Window:

The application window closes on February 22, 2025.

Shift and Schedule:

The shift for this position will be Monday-Friday, 11am-8pm EST, which is equivalent to 10am-7pm CST, 9am-6pm MST, and 8am-5pm PST.

Shift Differential:

A 10% shift differential will be applied for residents in the Eastern Time Zone, recognizing and rewarding the unique challenges and demands of this schedule.

Benefits:

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.

Casual, PRN, and Part-Time employees regularly scheduled to work less than 20 hours per week are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Equal Opportunity Employer:

arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind, making employment decisions based on the needs of our business and the qualifications of the individual. We strive for a workplace that values and respects all individuals, regardless of:

• Race
• Religion
• Color
• National origin
• Gender (including pregnancy or other medical conditions/needs)
• Family or parental status
• Marital, civil union, or domestic partnership status
• Sexual orientation
• Gender identity
• Gender expression
• Personal appearance
• Age
• Veteran status
• Disability
• Genetic information
• Any other legally protected characteristic

We encourage all qualified applicants to apply.

Accessibility:

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