Team Leader, Business Systems (Fulfillment)

Job Description

The Team Leader, Business Systems (Fulfillment) is a hands-on people leader who drives the stability, performance, and continuous improvement of fulfillment systems that support critical business operations. In this role, you'll lead a team responsible for production support and issue resolution, ensuring systems run smoothly and business needs are met with speed and accuracy. You'll collaborate closely with business partners, technology teams, and leadership to implement system enhancements, improve processes, and re-engineer workflows that enhance efficiency and scalability. This role is ideal for a leader who enjoys mentoring teams, solving complex problems, and making a visible impact on how fulfillment operations perform today-and evolve for the future.

What You'll Do

• Supervises a team responsible for business systems analysis, problem resolution and the support of business initiatives and system enhancements to ensure appropriate technology solutions for the business area.
• Acts as a liaison between the business area, Information Technology (IT) and print vendors to ensure the understanding of business problems in order to reach the ultimate technical solution that meets business needs.
• Ensures Standard and Custom, Commercial Contracts and Benefit Booklets are implemented timely and accurately.
• Ensures planning and staffing of resources are adequately aligned to address business initiatives; recommends improvements; provides business process knowledge and/or subject matter expertise for addressing business area technology decisions.
• Responsible for developing tools and techniques to optimize performance and ensuring that the staff utilizes best practices for support processes and procedures.
• Networks and collaborates effectively with user workgroups and cross-functional system area support teams that include multiple IT teams and/or vendors to ensure efficiency and productivity of systems used and to effectively manage optimization.
• Ensures validation of IT and/or vendor provided technical solutions and/or identifies alternatives to solve business problems.
• Seeks opportunities to enhance systems, services, and products

What You Bring

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.

Bonus Points

• Experience with Jira, Testing/Defect, Benefit language a plus
• Project management Experience
• Organizational Skills
• Critical Thinking Skills
• Plan Benefit Expertise

What You'll Get

• The opportunity to work at the cutting edge of health care delivery with a team that's deeply invested in the community .
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs .
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution
• Learn more

Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

• Based on annual corporate goal achievement and individual performance.

$83,800.00 - $152,200.00 Skills JIRA Tool JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: [email protected]. Apply tot his job Apply To this Job