Experienced Part-Time Customer Support Agent – Sports Technology and Video Analysis

Join arenaflex, a leading provider of automatic cloud-based solutions for video analysis and streaming of sports, as a Part-Time Customer Support Agent based in North America. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, driving product improvements, and shaping the future of sports technology.

About arenaflex

arenaflex is revolutionizing the sports industry with its innovative solutions for video analysis and streaming. Our cutting-edge technology empowers sports teams, leagues, and organizations to record, share, and analyze performance data like never before. With a unique position in the market, arenaflex has established itself as a trusted partner for hundreds of organizations globally, including top-tier sports leagues and teams.

The Role

As a Part-Time Customer Support Agent, you will be the first point of contact for arenaflex customers, providing timely and effective support to ensure their success with our products. Your responsibilities will include:

• Answering incoming requests from customers and triaging according to our Service Level Agreements
• Escalating incidents to our Operations team to ensure prompt resolution
• Creating tutorials, articles, and user manuals for our help center to empower customers with knowledge and self-service capabilities
• Investigating and replicating bugs or testing new features to identify areas for improvement
• Collecting feedback from customers and channeling it back to our product team to drive product enhancements
• Sharing your passion for professional sports and delivering exceptional customer service to drive customer satisfaction and loyalty

Requirements

To succeed in this role, you will need:

• Availability to work evenings and weekends, with a flexible schedule to accommodate varying customer needs
• A background in sports and/or technical support, with a strong understanding of customer-facing roles and responsibilities
• Fluency in English, both spoken and written, with excellent communication and interpersonal skills

Preferred Qualifications

While not essential, the following qualifications will make you an even stronger candidate:

• A passion for helping clients and solving problems, with a customer-centric approach
• Bilingual skills, with the ability to communicate effectively in multiple languages
• Experience working in a fast-paced environment, with a willingness to adapt to changing priorities and deadlines
• The ability to work independently, with strong organizational and time management skills
• A love for technology and sports, with a desire to stay up-to-date with the latest trends and innovations

What We Can Offer

As a Part-Time Customer Support Agent at arenaflex, you can expect:

• The opportunity to work for a global company with a fast-growing sport tech startup, with a global footprint and a dynamic team
• A fun, skilled, and highly motivated team with experience from world-leading companies, where you can learn from the best and contribute your expertise
• A work environment that utilizes the latest, modern technologies and tools, with a focus on innovation and continuous improvement
• The chance to work with the biggest teams in sports from all over the world, with a unique perspective on the sports industry
• A culture that prioritizes self-learning, with regular feedback, tools, and resources to accelerate your skills and career development
• Opportunities to shape your own career development, with a focus on growth and progression

Compensation and Availability

* $17/hour, with a flexible schedule to accommodate varying customer needs

• 15-20 hours/week, with a mix of weekdays, evenings, and weekends, depending on the season
• A remote position in North America, with the opportunity to work from home and maintain a healthy work-life balance

Location and Reporting

As a Part-Time Customer Support Agent, you will report to the Director of Customer Support, based in Malmö, Sweden. With a remote position in North America, you will have the flexibility to work from home and maintain a healthy work-life balance.

How to Apply

If you are a motivated and customer-focused individual with a passion for sports and technology, we encourage you to apply for this exciting opportunity. Please submit your application through our careers portal, and join the arenaflex team as we continue to revolutionize the sports industry with our innovative solutions. Apply for this job