Experienced Customer Service Representative - Retention (Hybrid) at arenaflex
As a leading global communications and technology company, arenaflex is seeking an experienced and passionate Customer Service Representative - Retention to join our team. In this hybrid role, you will have the opportunity to work from home 1-2 days a week and report to our San Antonio, Texas location 3-4 days a week. As a key member of our team, you will be the voice of arenaflex, providing exceptional customer service and creating meaningful connections with each customer.
About arenaflex
arenaflex is a global leader in telecommunications services, providing innovative, reliable, and high-quality products and services to consumers and businesses. For over 140 years, we have been committed to connecting people with their world, everywhere they live and work. Our mission is to provide the best possible experience for our customers, and we are looking for talented individuals like you to help us achieve this goal.
Job Summary
As a Customer Service Representative - Retention, you will be responsible for providing exceptional customer service to existing and prospective customers, resolving issues related to service, billing, payments, and collections, and promoting arenaflex's products and services. You will work in a fast-paced environment, handling customer interactions via phone, chat, and email, and will be required to work a flexible 40-hour per week schedule, which may include nights and weekends.
Key Responsibilities
* Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic problems and seek higher support if needed
- Build customer confidence and loyalty by resolving issues
- Support various customer inquiries, including technical issues
- Work a flexible 40-hour per week schedule, which may include nights and weekends
- Participate in paid training and ongoing development programs
What We Are Looking For
* Unwavering customer focus and a passion for delivering exceptional service
- Strong work ethic and ability to work in a fast-paced environment
- Adaptability and flexibility to work a variety of shifts, including nights and weekends
- Problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
Join Our Team
arenaflex offers a comprehensive benefits package, including:
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
- Paid Parental Leave
- Medical/Dental/Vision coverage
- 401(k) plan
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
Work from Home Requirements
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Career Growth Opportunities
arenaflex offers a range of career growth opportunities, including:
- Training on the latest technology, devices, and our entire lineup of products, services, and promotions
- Opportunities to round out your experience and develop new skills
- Career advancement opportunities in a variety of roles, including sales, customer service, and management
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company and to apply for this role.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and we are proud to be an inclusive and diverse workplace.
Weekly Hours:
40
Time Type:
Regular
Location:
San Antonio, Texas
Remote:
Yes
About the Company:
arenaflex is a global leader in telecommunications services, providing innovative, reliable, and high-quality products and services to consumers and businesses. For over 140 years, we have been committed to connecting people with their world, everywhere they live and work. Our mission is to provide the best possible experience for our customers, and we are looking for talented individuals like you to help us achieve this goal.
Company Size:
10,000 employees or more
Industry:
Telecommunications Services
Founded:
1876
Website:
[www.arenaflex.com](http://www.arenaflex.com) Apply for this job