Experienced Customer Onboarding Manager – Global Business Travel Industry

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a leading player in the global business travel industry. We're on a mission to inspire change and make a positive impact on our industry, and we're looking for talented individuals like you to join our team.

About arenaflex

arenaflex is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're committed to helping our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

Job Summary

As a Customer Onboarding Manager at arenaflex, you'll play a critical role in leading cross-functional projects from start to finish. You'll collaborate with colleagues around the world to design and implement work breakdown structures, resources required, and roles and responsibilities. You'll ensure that all client requirements are understood and documented, and you'll lead project and partner calls to drive progress and results.

Key Responsibilities

* Design and define work breakdown structures, resources required, and roles and responsibilities

• Ensure all client requirements are understood and documented
• Lead project and partner calls to drive progress and results
• Create a positive working environment that fosters collaboration and innovation
• Manage and communicate project performance, including overall status, changes, risks, assumptions, decisions, and dependencies
• Lead testing, project handover, and readiness assessments, and document any risks and follow-up items

What We're Looking For

* Excellent communication ability (in English, multi-lingual a plus)

• Passion for working directly with customers
• Love for problem-solving and finding creative solutions
• Excellent organizational and time management skills
• Adaptable and able to inspire change across a multi-cultural, cross-functional group
• Positive, motivational attitude and a commitment to delivering exceptional customer experiences
• Understanding of the company and corporate travel industry

Location

This role is based in the United States, and you'll have the opportunity to work with colleagues from around the world. Our US national annual base salary range for this position is from $70,000 to $140,000, and you'll be eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance.

The #TeamGBT Experience

At arenaflex, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. Here are just a few of the benefits you can expect:

Flexible benefits

tailored to each country and starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more

Travel perks

, including a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals

Develop the skills you want

when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first

We strive to champion Diversity, Equity, and Inclusion

in every aspect of our business at arenaflex. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action

Wellbeing resources

to support mental and emotional health for you and your immediate family

• And much more!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to providing reasonable accommodation to qualified individuals with disabilities and to protecting your data in accordance with our Recruitment Privacy Statement.

What if I don't meet every requirement?

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box." Please apply anyway. You may be exactly the person we're looking for!

How to Apply

To learn more about this exciting opportunity and to apply, please click on the link below: Apply Job! We can't wait to hear from you!

Benefits at a Glance

For more information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document: Benefits-at-a-Glance

Additional Disclosures

For Additional Disclosures in Accordance with the LA County Fair Chance Ordinance, please click on the link below: Additional Disclosures

GBT Recruitment Privacy Statement

For details regarding how we protect your data, please consult our GBT Recruitment Privacy Statement: GBT Recruitment Privacy Statement We look forward to hearing from you! Apply for this job