Experienced Customer Service Agent - Airport Operations and Logistics

At arenaflex, we're committed to delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage. As a key member of our airport operations team, you'll play a vital role in making this happen. We're seeking an experienced Customer Service Agent to join our team in Seattle, Washington, and contribute to our mission of keeping cargo moving, safely and on time.

About arenaflex

arenaflex is a leading provider of air transportation services, with a strong commitment to safety, customer satisfaction, and employee development. Our team is dedicated to living our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork, and we're passionate about sharing success with our employees. As a Customer Service Agent at arenaflex, you'll be part of a dynamic and supportive team that's focused on delivering exceptional results.

Key Responsibilities

As a Customer Service Agent, you'll be responsible for ensuring the safe and efficient handling of cargo, baggage, and mail. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather-related risks.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure accurate routing of baggage to the customer's destination.
• Collaborating with colleagues to ensure seamless airport operations and resolving any issues that may arise.

Work Environment and Schedule

As a Customer Service Agent, you'll work in a fast-paced airport environment, with a focus on safety and efficiency. Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. You'll work between 20 and 40 hours per week, depending on your seniority.

Benefits and Perks

At arenaflex, we're committed to supporting our employees' personal and professional growth. Our benefits and perks include:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off, including a minimum of 2 weeks a year for employees with 0-4 years of service, 10 paid holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful in this role, you'll need to:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge:

• Previous experience in airport operations or customer service.
• Knowledge of airport procedures and regulations.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong communication and teamwork skills.
• Ability to adapt to changing situations and priorities.

How to Apply

If you're passionate about delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job