Experienced Full Stack Customer Service Engineer II - XP - New York

Join arenaflex in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

About arenaflex

arenaflex is a team of more than 73,000 highly dedicated professionals in over 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

The Role

We are seeking an experienced and ambitious professional to join our team as a Customer Service Engineer II in the New York area. As a key member of our team, you will be responsible for servicing XP Equipment in the New York area, delivering timely and effective repairs, and providing adequate training to operators to ensure optimal system performance. You will also manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.

Responsibilities

* Service XP Equipment in the New York area, ensuring timely and effective repairs and adequate training to operators

• Manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control, and inventory management
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
• Manage company assets, including a company car, cell phone, computer, tools, inventory parts, etc.
• Develop and maintain knowledge of arenaflex products and services, as well as industry trends and best practices
• Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction
• Participate in on-call rotation after training and certification to ensure 24/7 support for customers

Requirements

* Minimum high school diploma, Technical Degree, or equivalent experience

• 1-2+ years of field service experience, preferably in medical imaging equipment
• Proficiency in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
• Strong customer service and communication skills, with the ability to work with customers, peers, and management
• Ability to travel and provide service in assigned geography, with a willingness to participate in an on-call rotation after training and certification
• Valid driver's license, ability to drive independently day and night, and good driving record required
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone

Preferred Qualifications

* Experience performing service, preventative maintenance, and modifications on medical imaging equipment at customer sites with minimal supervision

• Ability to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
• Experience in testing, repairing, and maintaining capital medical equipment
• Familiarity with arenaflex products and services, as well as industry trends and best practices

Skills and Competencies

* Strong technical skills, with the ability to troubleshoot and repair complex medical imaging equipment

• Excellent communication and interpersonal skills, with the ability to work with customers, peers, and management
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
• Strong problem-solving skills, with the ability to think critically and creatively
• Ability to work independently, with minimal supervision, and as part of a team

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program, with opportunities for professional development and growth

• Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction
• Participate in on-call rotation after training and certification to ensure 24/7 support for customers
• Opportunities for advancement, with a clear career path and opportunities for promotion
• arenaflex offers a variety of health and wellness benefits, including paid time off and holiday pay

Work Environment and Company Culture

* arenaflex is a global company, with a diverse and inclusive culture

• Collaborative and supportive work environment, with a focus on teamwork and customer satisfaction
• Opportunities for professional development and growth, with a clear career path and opportunities for promotion
• arenaflex offers a comprehensive benefits package, including health and wellness benefits, paid time off, and holiday pay

Compensation, Perks, and Benefits

* The base pay range for this position is $56.74 - 64.84 USD Hourly, however, base pay offered may vary depending on job-related knowledge, skills, and experience

• arenaflex offers a variety of health and wellness benefits, including paid time off and holiday pay
• Comprehensive benefits package, including health and wellness benefits, paid time off, and holiday pay
• Opportunities for professional development and growth, with a clear career path and opportunities for promotion

How to Apply

If you are a motivated and ambitious professional, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our careers site. We look forward to hearing from you!

Equal Employment Opportunity Statement

arenaflex is an Equal Opportunity and Affirmative Action Employer, encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations

arenaflex is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

Pay Transparency Non-Discrimination Provision

arenaflex follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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Export Control

A successful candidate must be able to work with controlled technology in accordance with US export control law. It is arenaflex's policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Data Privacy

We care about your data privacy (https://www.arenaflex.com/careers/recruitment-application-privacy-notice) and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

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Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as arenaflex recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with arenaflex might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the arenaflex career site.

To all recruitment agencies

arenaflex does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. arenaflex is not responsible for any fees related to unsolicited resumes. Apply for this job