Experienced Bilingual Customer Service Representative – Remote (Seasonal) – Spanish and English

Join arenaflex, a global organization that values people-first culture and genuine belonging, and embark on a rewarding career journey as a Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English).

About arenaflex

arenaflex is a forward-thinking global organization that has earned numerous awards for being one of the World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth. We're a diverse team from 70+ countries, united by our passion for providing exceptional customer experiences and tech-powered innovation. Our people-first culture is built on the principles of inclusivity, empathy, and mutual support, where every team member contributes to and benefits from our collective success.

Career Growth and Personal Development

This is an exciting opportunity to reimagine your career journey and develop lifelong friendships while working from the comfort of your own home. We'll provide you with all the training, technologies, and continuing support you need to succeed. At arenaflex, we believe in investing in our people and offer a range of FREE Learning and Leadership Development programs designed to set you on your path to career growth and personal development. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development.

What You Will Do In This Role

As a Seasonal Customer Service Representative (Bilingual: Spanish and English) working from home, you will:

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Seasonal Customer Service Representative (Bilingual: Spanish and English) (Remote) role include:

• The ability to read, write, and speak fluently both Spanish and English
• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• Computer Requirements:

+ Bring your own device – This position does not loan equipment + Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.) + Operating System: Windows 10+ + RAM: 8GB or higher + Processor: Intel i5/AMD Ryzen 5 or higher

• Internet Requirements:

+ DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) + Speeds: 10 mbps download and 3 mbps upload or higher + While working, you will be required to hardwire with an ethernet cable

• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

What's In It For You

At arenaflex, we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• Starting wage will be between $15 and $17 (pay rate will not be below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their employer of choice.

Location:

USA, OH, Work-at-Home

Language Requirements:

* Bilingual: Spanish and English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply for this job