Experienced Customer Service Supervisor – Cement Industry Expertise
At arenaflex, we're a global building materials company that has been a leader in the industry for over 110 years. Our commitment to providing high-quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia has earned us a reputation as a trusted partner. As we continue to grow and evolve, we're looking for exceptional individuals to join our team as Customer Service Supervisors.
Job Summary
As a Customer Service Supervisor at arenaflex, you'll play a critical role in ensuring that our customers receive the best possible service. You'll be responsible for supervising and assisting with customer calls, dispatching and tracking deliveries, and coordinating customer requests. If you have a passion for delivering exceptional customer experiences and possess excellent phone skills, organizational abilities, and a strong work ethic, we want to hear from you.
Key Responsibilities
As a Customer Service Supervisor at arenaflex, your key responsibilities will include:
- Supervising and assisting with customer calls for cement deliveries and customer requests
- Supervising and assisting with dispatch and tracking of deliveries for U.S. cement shipping locations
- Coordinating customer requests for billing questions, credit, pricing, mill reports, MSDS sheets, and certification letters
- Assisting the credit department with account payment discrepancies, coordinating with customers ticket copy needs or pricing discrepancies
- Assisting with review of billing collections for plant and terminals
- Negotiating and maintaining all freight rates for payables and billing
- Maintaining all freight rate changes in SICLO
- Reconciling and approving package cement purchases
- Providing general terminal support, including systems, accounts, mill reports, COD listings, etc.
- Maintaining and distributing logs for controlled sales plan (allocation) when needed
- Assisting with customer price records/changes for sales and billing
- Coordinating trucking and tonnage on cement purchases and/or swaps and inter company cement truck transfers
- Performing other duties as assigned
Qualifications
To be successful as a Customer Service Supervisor at arenaflex, you'll need:
- A Bachelor's degree
- 3-5 years of customer service experience
- Sales experience preferred
Knowledge, Skills, and Abilities
As a Customer Service Supervisor at arenaflex, you'll need to possess:
- Excellent phone skills and the ability to work efficiently in a fast-paced environment
- Strong organizational skills and attention to detail
- Ability to work effectively in a team environment
- Strong communication and interpersonal skills
- Ability to analyze and resolve complex customer issues
- Knowledge of cement industry products and services
- Familiarity with SICLO and other relevant systems
Working Conditions
As a Customer Service Supervisor at arenaflex, you'll work in a normal office environment with frequent sitting, standing, and walking.
Physical Requirements
The physical demands of this role are minimal, and you'll be required to perform tasks that are generally considered safe and within your physical capabilities.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Supervisor, you'll have access to:
- Ongoing training and development opportunities
- Mentorship and coaching from experienced colleagues
- Opportunities for advancement and career growth
- A comprehensive wellness program to help keep you and your family healthy and well
Work Environment and Company Culture
At arenaflex, we're proud of our company culture, which is built on a foundation of:
- Respect and inclusivity
- Open communication and transparency
- Collaboration and teamwork
- Innovation and creativity
- A commitment to excellence and customer satisfaction
Compensation, Perks, and Benefits
As a Customer Service Supervisor at arenaflex, you'll enjoy a competitive salary and benefits package, including:
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Paid Time Off and Holiday Pay
- Comprehensive wellness program
- Opportunities for career growth and advancement
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you. Apply now to join our team as a Customer Service Supervisor at arenaflex. Apply Job! Apply for this job