[Remote] Customer AI Analyst, EMEA

Note: The job is a remote job and is open to candidates in USA. Bluefish is a cutting-edge company in AI-powered SaaS, focused on helping marketers optimize AI marketing performance. The Customer AI Analyst role involves working closely with customers to configure accounts for success, optimizing AI outcomes, and turning data into actionable insights.

Responsibilities

• Configure and optimize customer accounts to ensure the best foundation for AI performance
• Design, test, and refine prompts to get high-quality outputs from large language models—ensuring results align with customer goals and industry standards
• Serve as the primary service advisor for your customers
• Deliver actionable insights, performance reviews, and monthly deliverables (e.g., reports, strategy briefs, optimization plans)
• Turn complex data into clear, strategic recommendations using presentations, dashboards, and written narratives tailored to different stakeholders (including executives)
• Partner with product and account teams to feed customer insights into roadmap planning and improve overall service delivery
• Contribute to enablement initiatives by creating data-driven best practices, case studies, and onboarding resources
• Stay up-to-date on AI, marketing analytics, and AEO/GEO trends to keep customers informed and ensure Bluefish remains ahead of the curve

Skills

• 2+ years of relevant experience in a customer-facing, data-focused role (e.g., technical account management, consulting, or analyst work) or demonstrable analytical experience within a SaaS company
• Experience in data analysis and optimization, ideally within a SaaS or AI-focused environment
• Strong ability to translate complex data into meaningful strategies and recommendations
• Familiarity with prompt engineering and large language model (LLM) behavior is a major plus
• Experience working with analytics tools (e.g., Excel, SQL, BI dashboards)
• Excellent communication and presentation skills—confident working with both technical and executive stakeholders
• Strong organizational skills with a proven ability to juggle multiple clients and deadlines
• Highly organized with the ability to manage multiple accounts and competing priorities
• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren't afraid to roll up your sleeves in a fast-paced, evolving environment
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done
• Bachelor's degree in a technical, business, or finance-related field preferred—can substitute for customer-facing experience
• Native French-language (preferred) and native English-language skills
• Background in SEO (e.g., keyword strategy, performance analysis, organic growth)
• Experience in digital marketing or campaign performance analysis
• Prior roles in SEO analysis, marketing operations, or conversion optimization

Company Overview

• Bluefish helps the largest brands in the world manage their performance across major AI platforms. It was founded in 2024, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.bluefishai.com/.

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