Remote After Hours Coordinator

Description Job Title: After Hours Coordinator Location: Fully Remote (Company laptop provided) Pay: $13.75 per Hour This is a remote position that requires active availability during the following times: Monday: 5:30pm - 6:30pm and 7:30pm - 9pm Tuesday: 5:30pm - 6:30pm and 7:30pm - 9pm Total paid hours: 10 hours bi-weekly Average workload: 5 - 8 hours bi-weekly This position is fully remote. However, in person training for this position will take place at our home office located in Ann Arbor, MI. You’ll be asked to remain available and online during the scheduled time blocks. If there are no active shifts to manage or calls to respond to during a given time period, you’ll still clock in and be paid for your scheduled availability. This ensures reliable coverage for families while providing predictable pay for coordinators. There is also potential for additional hours during weekday afternoons and weekends when extra coverage is needed. The ideal candidate will have flexibility in the afternoons and weekends to pick up coordinator shifts when needed. About Safe at Home: Safe at Home is a backup childcare program proudly serving employees of Ford Motor Company, the University of Michigan, Michigan State University, and Bright Horizons. We provide high-quality, reliable, in-home child care when families need it most — and our Coordinators play a vital role in making that happen. As an After Hours Coordinator, you’ll ensure caregivers and families are supported with empathy, professionalism, and timely communication. This is a part-time, remote opportunity that’s perfect for someone who enjoys helping others, thrives in a structured yet flexible environment, and values meaningful, family-centered work. What You’ll Do

• Respond promptly and kindly to caregiver and family calls, texts, and emails
• Schedule and confirm shifts using our care management platform (WellSky)
• Support families with empathy, clear communication, and problem-solving
• Maintain accurate records and documentation for all scheduling activity
• Work collaboratively with the Safe at Home team to ensure a strong fill rate
• Handle challenges calmly and professionally, with compassion and care
• Represent Safe at Home’s mission and Kennedy Care’s Core Values every day:

Love Others · Persevere · Be Authentic · Pursue Consistent Quality What You’ll Bring

• Experience in childcare, education, or customer service (preferred)
• Strong communication and organizational skills
• Empathy, reliability, and patience when interacting with families and caregivers
• Comfort using technology, email, and scheduling systems
• A positive, proactive mindset and commitment to high-quality care

What You’ll Gain

• Fully remote (perfect for teachers, parents, or students)
• Ongoing training and leadership support
• Accrued Paid Time Off (PTO)
• Meaningful work that directly supports families in your community
• A warm, collaborative team that values compassion and growth

About Kennedy Care Safe at Home is a division of Kennedy Care, a Michigan-based family care organization that provides high-quality, compassionate care to children, adults, and families across the state. We believe in caring for our employees the same way we care for our clients. Kennedy Care is committed to providing a workplace free from discrimination or harassment. We expect every member of the Kennedy Care family to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

Requirements

• Must be at least 18 years of age
• High School Diploma or equivalent
• Experience working with children in a professional setting
• Knowledge of computer skills
• Compassion for staff and families
• Customer service skills
• Support the administration team

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