Experienced Work from Home Customer Service Coordinator - Estates

Are you a customer service professional looking for a challenging role that offers the convenience of working from home? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow your career in a dynamic and supportive environment? Look no further than arenaflex's Work from Home Customer Service Coordinator - Estates role. At arenaflex, we're not just a bank - we're a community of innovators, thinkers, and problem-solvers who are dedicated to changing the face of banking for good. Our Customer Care team is at the heart of everything we do, and we're looking for talented individuals like you to join our ranks.

About arenaflex

arenaflex is a leading financial institution that's committed to helping our customers achieve their financial goals. We're a company that's passionate about innovation, customer service, and community involvement. Our mission is to provide our customers with the best possible experience, and we're always looking for ways to improve and grow.

The Role

As a Work from Home Customer Service Coordinator - Estates, you'll be responsible for providing exceptional customer service to our customers via phone, email, and chat. You'll be the face of arenaflex, and your interactions with customers will be the key to building trust, loyalty, and advocacy. You'll work from the comfort of your own home, using our state-of-the-art technology to stay connected with customers and colleagues.

Key Responsibilities

* Provide exceptional customer service via phone, email, and chat

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Use active listening skills to understand customer needs and concerns
• Empathize with customers and provide solutions that meet their needs
• Work collaboratively with colleagues to resolve complex customer issues
• Stay up-to-date on arenaflex products and services to provide accurate information to customers
• Meet or exceed performance metrics and quality standards
• Participate in ongoing training and development to improve skills and knowledge

Essential Qualifications

* High school diploma or equivalent certification

• At least 2 years of customer service or call center experience
• At least 1 year of experience using Google Suite or Microsoft Office
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and organizational skills

Preferred Qualifications

* At least 3 years of customer service or call center experience

• At least 6 months of experience in the financial industry
• Experience with CRM software and other customer service tools
• Strong knowledge of arenaflex products and services
• Experience with training and development programs

Work from Home Technology Requirements

* Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to , type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Work from Home Location Requirements

* Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), or 19801 (Wilmington, DE) and report in person, when required, with at least 24 hours notice.

Compensation and Benefits

* $21 per hour

• Comprehensive benefits package, including medical, dental, vision, and prescription coverage
• Flexible schedule options
• Paid time off
• Wellbeing offerings, such as backup childcare and mental wellness support
• Tuition reimbursement
• Paid training and development offered quarterly
• Flexible spending account
• Life insurance
• Disability insurance
• 401(k) and stock purchase plan

Why Join arenaflex?

* We're a company that's passionate about innovation, customer service, and community involvement

• We offer a comprehensive benefits package and competitive compensation
• We're committed to diversity and inclusion in the workplace
• We offer ongoing training and development opportunities to help you grow your career
• We're a company that's dedicated to changing the face of banking for good

How to Apply

If you're a motivated and customer-focused individual who is looking for a challenging role that offers the convenience of working from home, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Accommodations

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Technical Support

For technical support or questions about arenaflex's recruiting process, please send an email to . arenaflex does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Note

arenaflex Financial is made up of several different entities. Please note that any position posted in Canada is for arenaflex Canada, any position posted in the United Kingdom is for arenaflex Europe and any position posted in the Philippines is for arenaflex Philippines Service Corp. (COPSSC). Apply for this job