Experienced Full Stack Customer Solutions Representative – Remote Customer Care
At arenaflex, we're on a mission to deliver exceptional service to our 1.3 million customers in KY and VA. As a Customer Solutions Representative, you'll be part of an award-winning team that empowers employees to deliver solutions through exceptional service. We're looking for a proactive, solution-oriented decision maker who can take ownership of resolving customer issues and act as an advocate. If you're eager to grow with us and enjoy a challenge, we want to hear from you.
About arenaflex
arenaflex is a regulated utility that serves more than 1.3 million customers and has consistently ranked among the best companies for customer service in the United States. We operate remotely from 4 contact centers across the state and are committed to providing safe, reliable, sustainable energy to our customers. Our culture is based on listening to our customers and empowered employees delivering solutions through exceptional service.
What We Offer
As a Customer Solutions Representative at arenaflex, you'll enjoy a competitive compensation package starting at $17.25 per hour, plus benefits such as medical, dental, vision, disability, life insurance, and retirement savings 401k matching. You'll also have access to paid holidays, vacations, personal days, and wellness breaks. We offer full-time remote work with the option to work in one of our 4 contact centers, and all workstation and peripheral equipment will be provided for remote work.
Professional Development and Career Growth
We're committed to investing in our employees' growth and development. As a Customer Solutions Representative, you'll have access to internal career pathing with mentorship, networking, performance recognition, and advancement opportunities. You'll also be part of our community involvement program, which includes interest groups for employees with shared interests.
Responsibilities
As a Customer Solutions Representative, you'll be an individual contributor tasked with providing arenaflex's highest caliber of customer service through direct interactions. Your responsibilities will include:
- Responding and resolving inquiries during the first contact, assisting customers by negotiating payment plans, answering billing questions, initiating service orders, taking reports of outages, safely handling natural gas calls, and researching and analyzing customer account history understanding monthly energy consumption and regulated rates.
- Educating customers about arenaflex processes, policies, regulations, and customer tools, delivering a positive customer experience.
- Adhering to a specific daily schedule, including start and end times, scheduled breaks, and lunches.
- Training will be 8 AM – 5 PM. Once training is complete, all new Customer Solutions Representatives will start working 10 AM – 7 PM, with the opportunity to bid on other shifts.
- Mandatory overtime is regularly scheduled to meet service level goals.
- On-call responsibilities and response to outage events are required.
Qualifications
We're looking for individuals who enjoy a challenge and are eager to grow with us. We're looking for:
- A proactive, solution-oriented decision maker with the capacity to take ownership of resolving the customer issue and act as an advocate.
- A strong ability to ask questions and think critically to uncover the root cause of the customer issue.
- A natural tendency to quickly problem-solve in the most stressful situations.
- A "can-do" attitude and positive personality with great verbal and written communication.
- Capability to learn new systems and tools in a fast-paced environment.
Essential Qualifications
* High school diploma or equivalent required.
- Customer service or retail experience is always a plus.
- Must live within 2 hours of one of our four call center locations.
- Proficiency with MS Office and basic math skills.
- Must have a minimum internet speed of at least 7 mbps upload and minimum of at least 20 mbps download.
What We Offer
As a Customer Solutions Representative at arenaflex, you'll enjoy a competitive compensation package starting at $17.25 per hour, plus benefits such as medical, dental, vision, disability, life insurance, and retirement savings 401k matching. You'll also have access to paid holidays, vacations, personal days, and wellness breaks. We offer full-time remote work with the option to work in one of our 4 contact centers, and all workstation and peripheral equipment will be provided for remote work.
Work Environment and Company Culture
We're committed to creating a positive and inclusive work environment that empowers employees to deliver solutions through exceptional service. Our culture is based on listening to our customers and empowered employees delivering solutions through exceptional service. We're proud to be a major employer and active supporter of the communities we serve.
Compensation and Benefits
We offer a competitive compensation package starting at $17.25 per hour, plus benefits such as medical, dental, vision, disability, life insurance, and retirement savings 401k matching. You'll also have access to paid holidays, vacations, personal days, and wellness breaks.
How to Apply
If you're eager to grow with us and enjoy a challenge, we want to hear from you. Please apply through our website or by clicking the link below. Apply Job!
Join Our Team
We're excited to hear from you and learn more about your qualifications and experience. As a Customer Solutions Representative at arenaflex, you'll be part of an award-winning team that empowers employees to deliver solutions through exceptional service. We're committed to creating a positive and inclusive work environment that empowers employees to grow and develop in their careers. Join us today and become part of our team! Apply for this job