Experienced Customer Experience Agent – Insurance Policy Support and Customer Service

At arenaflex, we're not just another insurance company – we're a team of passionate employee owners dedicated to creating a better insurance experience for our customers. We're different, and that's what makes us successful. Our unique approach to insurance is built on a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. If you're looking for a career where you can make a real impact, join us at arenaflex.

About arenaflex

arenaflex is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar – a testament to our culture and validation of our reputation as an excellent underwriting company. We're proud of our employee-owned culture, which allows us to share in the company's success through our Total Rewards program. With a focus on employee growth and development, we're committed to creating a work environment that's supportive, inclusive, and empowering.

Position Purpose

As an Associate Customer Experience Agent at arenaflex, you'll play a critical role in providing front-line operational and customer support. You'll be responsible for responding to general inquiries, providing product knowledge, and ensuring insurance policy alignment with customer needs. This is a fantastic opportunity to join a dynamic team and make a real difference in the lives of our customers.

Principal Duties & Responsibilities

• Provide basic operational and customer support to administrators, agents, brokers, and policyholders.

• Effectively communicate via telephone, chat, or email with various internal or external channels.
• In response to basic inquiries, research and develop the appropriate answer based on customer channel.
• Communicate with the arenaflex team to ensure proper handling of operational and customer inquiries.
• Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• In response to inquiries from customers, prepare quotes and bind coverage for arenaflex insurance products, ensuring alignment with the customer's needs.
• Assist with other duties as needed.

Education & Experience

• Typically requires a high school diploma; P&C license is preferred but will be required after initial training period.

• 0+ years of related experience for consideration
• Equivalent level of education and experience

Knowledge, Skills, & Competencies

• Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels.

• Personal and/or commercial P&C insurance knowledge preferred.
• Ability to provide excellent customer service support in a timely and friendly manner.
• Detail-oriented with good organizational skills.
• Ability to follow procedures as outlined by management.
• Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
• Ability to perform quality work while meeting processing deadlines.
• Experience supporting niche insurance products preferred.

Compensation Overview

The base salary range for this position is $19.61 - $26.11. Please note that the base salary is only one component of our robust total rewards package at arenaflex. The salary offered will take into account a number of factors, including geographic location, experience, scope and responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs.

Total Rewards

At arenaflex, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards program. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits, and perks that come with being an arenaflex employee.

Financial Incentives

• Annual bonus plans

• Employee stock ownership plan (ESOP)
• 401(k) – automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

Work & Life

• Paid time off (PTO) and holidays

• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program

Health & Wellness

• Comprehensive medical, dental, and vision benefits

• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits

Personal & Professional Growth

arenaflex encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. arenaflex fosters a true learning culture and encourages professional growth through insurance courses, in-house training, and other educational programs. arenaflex covers the cost for most programs, and employees typically earn a bonus upon successful completion of approved courses and certifications.

Diversity & Inclusion

Our goal is to attract, develop, and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support and participate in initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. If you're passionate about delivering exceptional customer experiences and making a real difference in the lives of our customers, we encourage you to apply for this exciting opportunity at arenaflex. Apply for this job