Experienced Customer Service Representative – Remote Healthcare Support

At arenaflex, we believe in fostering a collaborative, creative, and innovative work environment that empowers growth through trust, opportunity, and accountability. As a leading healthcare organization, we are committed to delivering market-leading performance and making a positive impact on the lives of our patients and customers. If you are passionate about healthcare, empathetic, patient-focused, and enjoy interacting with patients, patient representatives, providers, pharmacies, and more, then this may be the perfect opportunity for you. As a remote Customer Service Representative, you will have the flexibility to work from home and make a meaningful difference in the lives of our customers.

Position Summary

As a Customer Service Representative at arenaflex, you will be responsible for maintaining sound customer relationships by handling questions and concerns with speed, accuracy, and professionalism. You will provide timely responses to customer inquiries, schedule appointments, prepare messages, review orders, confirm insurance, and relay information and updates to patients from providers. Your compassion, self-motivation, and high-performing attitude will make you an exceptional representative of our healthcare organization.

Responsibilities

• Assist multiple departments within the hospital system, including Family Medicine, Orthopedics, Pediatrics, Osteopathic Manipulative Medicine, 1st Care, Cardiology, and Vascular

• Schedule, reschedule, cancel, or confirm appointments, such as new or established patients, echocardiograms, holter/event monitor, exercise stress tests, exercise stress echo, nuclear medicine stress, hospital/ER follow-up, immunizations, procedures, pre-op, telehealth appointments, physicals, wellness exams, nurse visits, and office visits
• Handle questions, requests, and concerns from customers, including patients, family members, facilities, and providers, in accordance with policies and protocols
• Proficiently follow arenaflex and client CRM call flow and articles on all customer interactions
• Accurately document all customer interactions via management software
• Engage in clear and professional communication with internal and external contacts to ensure a positive member experience, according to established standards with attention to style, tone, and manner of communication
• Employ multitasking abilities to research customer issues, using available tools and resources to find effective solutions
• Identify and understand customer needs; quickly gain customer trust and confidence while maintaining effective relationships with customers; take appropriate actions to ensure customer needs are met and proactively search for ways to increase customer satisfaction
• Manage through multiple and competing priorities
• Determine the appropriate process to accomplish tasks while eliminating roadblocks, changing work behavior as needed to accommodate changing demands
• Competency working in multiple systems, such as arenaflex CRM, client(s) CRM, Teams, and Outlook
• Maintain consistent attendance to meet operational goals and support team productivity
• Ensure customer confidentiality and comply with HIPAA regulations and privacy standards
• Ability and willingness to cross-train on other products and clients
• Perform other duties and responsibilities, as assigned
• Participate in coaching sessions, while being open to all feedback provided to improve performance

Qualifications

We want you to be successful, so these are some of the qualifications required:

• High School diploma/GED or equivalent (will be validated during background check)
• Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
• Strong communication skills via phone, email, chat, etc.
• Excellent customer service skills
• Excellent demonstration of caring, empathy, and compassion
• General knowledge of Windows PC, Microsoft Outlook, Word, and Excel, CIB, Teams, Tower, and BSA
• Flexible with work schedule
• Able to provide 2 monitors, 22 inches each, with both HDMI and Display ports

Compensation and Benefits

At arenaflex, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Customer Service Representative is $16.00 per hour. In addition, we offer a comprehensive benefits package that includes:

• Health, dental, and vision insurance
• A 401(k) plan with company match
• Paid time off (PTO) and holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development opportunities

Work Environment and Culture

As a remote Customer Service Representative at arenaflex, you will have the flexibility to work from home and enjoy a dynamic, collaborative work environment. Our organization is committed to creating an inclusive environment for all employees, celebrating diversity, and promoting a culture of trust, opportunity, and accountability.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our team members' growth and development. As a Customer Service Representative, you will have access to:

• Coaching sessions and feedback to improve performance
• Opportunities for career advancement and professional growth
• Training and development programs to enhance your skills and knowledge
• A supportive and collaborative work environment that encourages learning and innovation

How to Apply

If you are passionate about healthcare and customer service, and you are looking for a challenging and rewarding opportunity, please submit your application directly through our official career portal. We are not accepting resumes from external staffing agencies or recruiters.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Additional Information

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Apply Job! Apply for this job