[Hiring] 988 Shift Supervisor, Bilingual (Spanish) @Didi Hirsch Mental Health Services

Role Description As a bilingual Shift Supervisor, you supervise Suicide Prevention Center crisis counselors during their shift and ensure compliance with program standards, contracts, policies, procedures, and guidelines. Primary Duties

• Manages and supports call flow on the Crisis Line.
• Ensures the crisis counselors and volunteers follow program standards, contracts, policies, procedures, and guidelines.
• Listens and monitors volunteers and crisis counselor calls.
• Researches and locates appropriate resources for volunteers and crisis counselors while they are on a call.
• With support from the On-Call Supervisor, may make the determination of mandated reports and sending rescue to callers or chatters.
• Initiates debriefing sessions with volunteers and crisis counselors after they have taken a call.
• Identifies volunteer and crisis counselor training needs and provides individual support.
• Provides input and feedback for performance evaluations of volunteers.
• Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center or the Agency.
• Participates in SPC training activities.
• Responsible for oversight and support of crisis counselors and volunteers for the Suicide Prevention Center’s Crisis Line to ensure compliance with program standards, contracts, policies, procedures, and guidelines.
• Take crisis calls as needed to support program needs.

Qualifications

• Fluency in required language for assigned program (Spanish).
• Possess a high school Diploma or equivalent.
• Must be 18 years or older.
• Minimum of one year experience as a Crisis Counselor at Didi Hirsch or similar crisis hotline.
• Able to efficiently use the personal computer to include Microsoft Office Suite and crisis line software.
• Support the values and mission of Didi Hirsch as related to employment.
• Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.
• Demonstrate current knowledge of all job specific skills including volunteer supervision, crisis intervention, suicide prevention, telephone crisis line procedures, multicultural and socio-economic issues.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Have basic supervisory skills sufficient to manage a staff of volunteers and crisis counselors, enforcing policies and procedures while maintaining a supportive environment.
• Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur.
• Demonstrate commitment to team objectives and Didi Hirsch philosophies.
• Ability to adapt and be flexible to changes in protocol and program needs.

Benefits

• The pay for this position is $30.00 per hour with a $5.00 overnight differential.
• The schedule is Wednesday and Saturday from 12:30am-9:00am and Friday from 4:30am-8:30am PST, totaling 20 hours a week.
• This role requires a 4-week 40-hour per week (Monday to Friday 9:00am to 5:00pm PST) training at the start of employment.
• Our work schedules are subject to change as necessary to meet the Agency’s and its client's needs. Reasonable notice is provided to facilitate personal planning.
• Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

Company Description

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. Apply tot his job Apply To this Job