Aladdin Client Experience, Associate

BlackRock is a global investment management firm dedicated to helping people experience financial well-being. The Client Success Specialist role focuses on providing exceptional client service, assisting clients with inquiries and issues related to Aladdin, and delivering innovative solutions to enhance client experiences.

Responsibilities

• Deliver impactful client service: As the initial contact person for our clients, you will interact with them via ServiceNow, email, and telephone. Your core responsibility is to guide clients in effectively using Aladdin. Your focus lies in building client confidence, providing support, and empowering them to manage their businesses. This role allows you to enhance your technical, industry, and interpersonal proficiencies
• Solve problems through technology: Apply and grow your technical skills in SQL and UNIX (which we'll teach you) to diagnose issues, provide solutions, and support clients
• Provide insights through proactive education: We study data and collaborate with clients and engineers to prevent and address issues promptly
• Be a student every day: We foster a culture of ongoing learning. Expand your insight into our clients, their organizations, and our product to consistently elevate our service quality

Skills

• A demonstrated curiosity in the intersection of finance and technology
• Previous experience in a client- or customer-facing environment, with a focus on delivering excellent service
• Excellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism
• Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge
• Proficient in managing various tasks simultaneously, showcasing excellent organization and problem-solving capabilities, adept at working independently and in a team setting
• Analyzing situations with attention to detail
• Enthusiasm for learning in a fast-paced, evolving environment

Benefits

• Annual discretionary bonus
• Healthcare
• Leave benefits
• Retirement benefits
• Strong retirement plan
• Tuition reimbursement
• Comprehensive healthcare
• Support for working parents
• Flexible Time Off (FTO)

Company Overview

Company H1B Sponsorship