Claims – Express Claims Specialist I

The Cincinnati Insurance Companies is seeking an Express Claims Specialist I to join their Express Claims department. This role involves handling first party auto claims, conducting detailed investigations, and ensuring high customer satisfaction through exceptional service.

Responsibilities

• Directly handle assigned first party auto claims with no dollar authority limit
• Complete thorough, detailed claim investigations including injury recorded statements when warranted, partnership with SIU and onboarding experts when needed – comprehensive review of police reports, hospital records and medical information including private data
• Analyze auto or property coverage forms including specialized personal and commercial auto and property forms, complete complex coverage letters including reservation of rights or claim declination or position letters
• Comprehensive analysis of complicated auto estimates, routine negotiations with body shops and service providers regarding labor rates and work product
• Work with the private client claims group regarding handling files excess of $100,000
• Place high emphasis on over-the-phone customer service to meet customer needs
• Monitoring and supporting exceptional claim service to ensure high customer satisfaction

Skills

• Prior experience as a high-performing claims adjuster or with meaningful prior insurance experience
• The ability to work independently, strong critical thinking skills and the ability to make informed decisions
• A bias towards action, a proactive mindset and someone who can take ownership of a file from start to finish
• Exceptional communication and customer service skills and a desire to serve the customer's needs
• Quality written communication skills and ability, and a desire to learn how to author complicated business and coverage letters
• Desire to learn much and learn quickly as the role grows in complexity over time
• Prior claims-handling experience preferred but not required for the right candidate
• Bachelor's degree strongly preferred – will consider applicants with substantial leadership or claims-handling experience in lieu of a degree
• Pursuit of AINS or AIC designation exam study or completion of either. The selected candidate will be expected to complete AIC coursework within two-years of hire date

Benefits

• Annual cash bonus
• Stock incentives
• Hybrid work options

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