Customer Service Representative - Collections
Commerce Bank is dedicated to helping people find financial safety and success while fostering a supportive workplace culture. The Customer Service Representative - Collections plays a critical role in minimizing delinquency rates by assisting customers with their financial obligations and negotiating repayment options.
Responsibilities
- Collect on low-risk accounts to minimize the Bank’s 30+ delinquency rate
- Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
- Negotiate repayment options by asking questions and offering applicable solutions
- Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
- Provide proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
- Perform other duties as assigned
Skills
- General understanding of collection management software, such as TSYS, SHAW, DM9, etc
- Familiarity with inbound/outbound/blended dialing environment
- Excellent customer service skills
- Ability to maintain a high degree of confidentiality
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Basic level proficiency with Microsoft Word, Excel and Outlook
- High School Diploma or equivalent combination of education and experience required
- 1+ year customer service experience required
- Collections experience preferred
Benefits
- Employer sponsored health, dental, and vision insurance
- 401(k)
- Life insurance
- Paid vacation
- Paid personal time
- Career development
- Education assistance
- Voluntary supplemental benefits
Company Overview
Company H1B Sponsorship