[Remote] Engagement Specialist
Note: The job is a remote job and is open to candidates in USA. Mastery Logistics Systems is revolutionizing the transportation and supply chain industry with their innovative Transportation Management System. The Engagement Specialist will manage client relationships post-onboarding, ensuring client satisfaction and identifying growth opportunities while acting as a strategic partner to bridge client goals with service offerings.
Responsibilities
- Supports Client Implementation and Relationship Management under the direction of the Engagement Manager
- Assists with MM Demo material preparation along with Engineering Leads & Managers
- Understands client objectives, challenges, and business processes, and assists in the execution of strategic recommendations to optimize their transportation operations & improve end user experience
- Assists with training & adoption of MM with Product Adoption, Engineering Leadership & Management
- Assists with improving Client End User Sentiment via collaboration with engagement & client leaders
- Owns / Assists Engagement Lead with ongoing release & feature management
- Follows the enablement strategy & intent for new or updated solutions
- Assists with minion configurations and enablement requests
- Owns delivery of low impact digest & release notes to client
- Owns UAT validation for anticipated new feature releases
- Owns bug and defect fix validation post-deployment
- Assists with EDI error messaging after initial triage is completed by app support
- Monitor MMS tickets to ensure they are updated in a timely manner & assist with fix validation
- Support IMPL team with validation of business workflows ahead of go-live
- Assists with smoke testing as client implementations go live
- Participate in champion or manager training sessions for end user FAQ visibility, support in managing the chat during training sessions and troubleshooting any issues that come up
- Assists IMPL & Team Fusion for Carrier/Customer EDI testing plan & execution
- Assists IMPL team with any major bug or defect fix validation prior to go-live
Skills
- Bachelor's degree in business, logistics, supply chain management, or equivalent practical experience
- 1–2+ years of experience in transportation, logistics, SaaS support, customer success, or a related operational role
- Strong communication and interpersonal skills with the ability to build and maintain client relationships
- Ability to learn new systems quickly
- Customer-focused mindset with a passion for delivering high-quality service
- Strong problem-solving and analytical skills with the ability to navigate complex issues and identify solutions
- Ability to collaborate across teams, including Product, Engineering, and Implementation, while managing multiple priorities with attention to detail
- Experience with TMS or similar operational platforms is a plus
Benefits
- Innovative & Impactful Work – Be part of a company that is transforming the logistics industry with cutting-edge technology.
- Growth & Career Development – Join a fast-growing company with opportunities for professional advancement.
- Competitive Compensation – Base salary plus uncapped commission and performance-based incentives.
- Strong Company Culture – Work with a collaborative, driven, and passionate team that values innovation and excellence.
Company Overview