[Remote] Customer Success Engineer

Note: The job is a remote job and is open to candidates in USA. Flint is an AI-powered platform built for schools, seeking a Customer Success Engineer to enhance their Customer Success function as they scale. The role involves managing customer accounts, ensuring successful renewals, and creating systems to improve customer support and engagement.

Responsibilities

• Own inbound customer communication via Intercom and email
• Manage a portfolio of school accounts, ensuring adoption, value realization, and successful renewals
• Own renewal conversations and help drive retention and expansion
• Triage customer issues, coordinate with Product and Engineering, and make sure nothing falls through the cracks
• Run and improve scaled CS initiatives: customer webinars, product updates, help center content, and teacher PD sessions
• Surface customer insights to Product, Marketing, and Engineering
• Identify repetitive, manual, or high-leverage CS workflows and help automate them
• Use AI tools (and build lightweight internal systems) to improve speed, quality, and consistency of customer work
• Help evolve our CS tech stack (HubSpot, Intercom, Mixpanel, integrations) into a real operating system
• Build processes and playbooks that let the team influence outcomes at scale
• Partner with the Head of CS on designing how Customer Success works as Flint grows

Skills

• ~1–3 years of experience in Customer Success, Support, Ops, RevOps, or a similar customer-facing, systems-adjacent role
• You're AI-native by default: you use tools like ChatGPT and/or Claude regularly to think, write, analyze, and work faster
• You care about outcomes, not just activity—retention, adoption, and customer impact actually matter to you
• You like doing the work and stepping back to ask: 'How do we make this scalable, faster, or less manual?'
• You're highly conscientious: you take ownership, follow through, and don't drop balls
• You communicate clearly and build trust quickly—especially with educators and administrators
• You're organized, proactive, and comfortable operating in ambiguity while things are still being built
• Experience in education (teaching, special education, or EdTech)
• Early experience in customer success, support, operations, or marketing
• Comfort working with CRMs, support tools, or analytics platforms

Benefits

• Meaningful early-stage equity
• Health and dental insurance

Company Overview