Customer Success Partner

Protolabs is a leader in digital manufacturing, committed to building a diverse team. The Customer Success Partner role involves providing excellent service to customers, managing customer inquiries, and ensuring smooth communication between departments.

Responsibilities

• Verify the accuracy of customer purchase orders
• Enter customer orders and understand all aspects of the order process and workflow
• Reconcile and verify customer payments for open orders
• Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately
• Maintain customer database accuracy with the assistance of the Customer Service Coordinator
• Process incoming customer inquiries and triage appropriately within the organization
• Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns
• Assist in maintaining team metrics
• Perform other related duties as assigned

Skills

• High School Diploma or equivalent
• 1-2 years of related Customer Service experience
• Attention to Detail
• Customer and Client Focused
• Decision-Making/Judgement
• Open Communication/Transparency
• Proficient in Microsoft products
• Must have a pleasant phone voice and ability to speak clearly
• Ability to perform multiple functions simultaneously
• Ability to quickly adapt to new systems and programs
• Strong attention to detail and ability to troubleshoot and find resolution
• Ability to leverage resources and think creatively to resolve customer issues
• Proficient using a computer and able to accurately type 40 wpm
• College degree
• Customer Service experience in a manufacturing environment
• Experience working in a fast-paced, dynamic environment
• Experience working in a team-centric, pool concept environment

Benefits

• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• 3 weeks of PTO
• Holiday Pay
• Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program at a 15% discounted rate
• Matching grants through Protolabs foundation
• And More!

Company Overview