Senior Continuous Improvement Consultant

About the position At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Location: East Lansing, MI (Hybrid – ~1 day/week onsite; additional visits as needed) The Senior Continuous Improvement (CI) Consultant will lead process-improvement initiatives across the Consumers Energy Large Business portfolio—including Prescriptive, Custom, and Midstream programs. This role focuses on aligning internal processes with client expectations, identifying operational inefficiencies, and driving measurable improvements. The ideal candidate is a self-directed problem solver with strong analytical ability, the confidence to influence stakeholders, and the curiosity to continuously refine how work gets done.

Responsibilities

• Evaluate workflows across teams to identify inefficiencies, waste, and process gaps.
• Lead and support CI projects using Lean/Six Sigma methodologies.
• Facilitate discovery discussions with program managers to uncover improvement opportunities.
• Prepare and deliver clear presentations to internal stakeholders and client leadership.
• Analyze performance metrics and translate findings into actionable recommendations.
• Support alignment to Consumers Energy’s continuous-improvement expectations.
• Serve as a proactive internal consultant—able to identify issues even when not explicitly flagged by program staff.

Requirements

• 7+ years’ experience
• Experience with continuous improvement, process optimization, or operational excellence.
• Familiarity with Lean, Six Sigma, or similar structured improvement frameworks.
• Ability to perform root-cause analysis and apply structured problem solving approaches.
• Data-driven mindset with capability to track, measure, and report on process outcomes.
• Strong process-mapping skills (Visio, Miro, Lucidchart, or equivalents).
• Self-starter who thrives with minimal direction and can independently scope and drive improvement work.
• Strong critical thinking, strategic mindset, and natural inclination toward continuous improvement.
• Excellent communication and presentation skills; able to simplify complex concepts.
• Collaborative approach with the ability to influence without authority.
• Comfortable engaging directly with clients and senior leaders.
• Highly organized with strong follow through and ownership. Nice-to-haves
• Six Sigma Green Belt, Black Belt, or equivalent certification.
• Experience working in utilities, energy efficiency, manufacturing, or other process-heavy industries.
• Experience with client-facing presentations to share progress and alignment.
• Knowledge of energy efficiency programs or utility operations (Prescriptive, Custom, Midstream).

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career Apply tot his job

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