Implementation Project Coordinator

MealSuite is a fast-growing company that builds end-to-end foodservice technology for healthcare and senior living organizations. They are seeking a highly organized and proactive Implementation Project Coordinator to manage implementation projects, ensuring timely delivery and strengthening customer relationships throughout the implementation lifecycle.

Responsibilities

• Oversee a Range of Implementation Projects - Prepare and deliver customer implementation project plans, clearly communicate account setup requirements and expectations with customers and other key stakeholders, and provide detailed account walkthroughs
• Develop Customized Training Plans - Maintain strong knowledge of MealSuite systems and offerings and use it to prepare training plans as needed to be executed by members of the Training team
• Ensure Customers Receive Superior Service - Develop and strengthen relationships with both new and existing customer stakeholders by educating customers on MealSuite's toolkit, capabilities, and best practices to simplify adoption and align expectations
• Maintain Customer Communication Channels - Document customer implementation needs, requests, and questions in internal systems, and communicate salient information to stakeholders as needed
• Develop Process Improvements - Leverage feedback for continuous improvement to the onboarding process
• Collaborate Cross-functionally - Collaborate with Sales, Finance, Operations, and Engineering teams to ensure successful software implementations throughout the project lifecycle, and collaborate with Sales, Customer Success Managers, and Support to smoothly transition customer accounts after implementation is complete

Skills

• 1+ years of experience supporting project management or customer implementations, ideally within a complex SaaS environment
• Proficiency with Microsoft 365 or comparable productivity and collaboration tools
• Proven ability to manage multiple concurrent priorities, allocate time effectively, and maintain strong attention to detail across complex, fast‑moving workstreams
• Demonstrated strength in building and sustaining professional relationships through empathetic listening and clear, effective written and verbal communication
• Experience coordinating with internal teams and external customer stakeholders to align on scope, timelines, risks, and expectations
• Comfortable owning implementation projects end to end, including planning, execution, issue escalation, and delivery accountability
• Able to adapt quickly, exercise sound judgment, and remain effective amid shifting priorities and evolving processes
• Ability to thrive in a collaborative, fast-moving environment
• Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)
• PMP or CAPM certification considered an asset

Benefits

• Unlimited paid time off
• Retirement savings support - we invest in your future with RRSP/401(k) matching at 100% up to 3%
• Health benefits - this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave
• Hybrid flexibility
• Work-life balance - this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing
• Participation in our equity program
• Opportunities for career development and advancement
• Purposeful work with a positive community impact

Company Overview