Personal Lines Operations Associate - Hybrid
Arbella Insurance Group is focused on creating a supportive and inclusive workplace for its employees. The Personal Lines Operations Associate plays a crucial role in providing exceptional service to the underwriting department and agents by ensuring timely and accurate processing of insurance policy transactions.
Responsibilities
- Demonstrate stellar customer service to both internal and external customers
- Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service
- Apprise Team Manager of assigned workload, issues, and escalated situations. Ability to recognize and escalate problems to Team Manager or to problem resolution expert
- Communicate with various internal departments to complete daily work, as required
- Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
- Able to shift priorities as needed
- Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
- Pursue work independently under general supervision
- Manage assigned work efficiently to ensure timely completion
Skills
- General working knowledge of MS Office
- Flexible and adaptable when faced with change
- Ability to multi-task
- Strong organizational skills and attention to detail
- Quick learner, able to navigate multiple systems and products
- Works well individually as well as a team
- Sound customer service, communication and collaboration skills
- Able to work in a fast paced environment with a strong attention to detail
Benefits
- On-site gym and fitness classes and one-on-one personal training
- On-site nurse, nutritional counseling, and mental health resources
- Full-service cafeterias
- Free shuttle service to Quincy Adams T Station
- Tuition assistance programs
- Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
- A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
- Robust training, mentorship, and professional/personal development programs
- Colleagues who genuinely care about each other
Company Overview
Company H1B Sponsorship