Customer Service Rep - First Notice of Loss (Work from Home or Hybrid)
MAPFRE is a global insurance leader that values talent, commitment, and innovation. They are seeking a Customer Service Representative to deliver exceptional customer experiences and assist with billing and first notice of loss claims.
Responsibilities
- As a Customer Service Representative you will act as a key resource which includes responsibilities in answering calls for billing and functions for all products, lines of business and affiliates and coordinating first notice of loss claims
Skills
- High School Diploma, or equivalent
- 1 – 3 years of experience in a customer service role
- Ability to make good business decisions without guidance, but escalating when needed
- Strong sense of accountability
- Proven ability to problem solve
- Strong communication skills
- Ability to be on the phone for extended periods of time
- Ability to take constructive feedback from both peers and Supervisors
- CALL CENTER BILLING or FIRST NOTICE OF LOSS EXPERIENCE PREFERRED
- Bilingual (Spanish/English) Skills Are Preferred
Benefits
- Competitive health coverage
- Retirement plans
- Paid time off
- Flexible work options
- Lifestyle perks like employee discounts
- Tuition reimbursement
- Leadership programs
- Internal mobility opportunities
Company Overview