Customer Communications Representative I
Canon USA is a global leader in digital imaging and innovation. They are seeking a Customer Communications Representative I responsible for ensuring service calls are answered promptly and providing excellent customer service to both internal and external customers.
Responsibilities
- Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner
- Responsible for providing the best possible customer service to internal as well as external customers
- Must be able to handle level 1 call types
- Provides outstanding service to customers calling the dispatch team for service
- Responds to routine customer inquiries via live call or Email as needed
- Provides follow through on any special customer needs in a timely manner
Skills
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
- Strong verbal and written communication skills
- Proficient in MS Office
- Strong attention to detail
- Organized and able to multitask
- Successful completion of Call Taker New-Hire training and introductory period
- Must be able to work wide variety of work shift/schedules with short notice
- Must be legally authorized to work in the United States
Benefits
- Medical
- Dental
- Vision
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
Company Overview