Customer Service Representative II
Allergan Aesthetics, an AbbVie company, develops and markets leading aesthetics brands and products. They are seeking a Customer Service Representative II to support the Facial Aesthetics department by handling inquiries and processing orders for their products while providing exceptional customer service.
Responsibilities
- Receive and answer 60-80 customer inquiries regarding product orders, order status, lot number research, physician certification, product returns, requests for credits, product search, and pricing and services offered
- Ability to use critical thinking skills to resolve inquiries to meet service levels
- Support additional projects and requests as needed
- Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up
- Deliver an excellent customer experience, while acting in a professional and courteous manner
Skills
- Experience working with MS Office
- Attention to detail and ability to multitask
- Effective communication skills
- Associate Degree OR High School Diploma and equivalent relevant experience
- SAP, CRM, Salesforce, or Business Systems experience preferred
- Medical Device or Pharmaceutical experience strongly preferred
Benefits
- Paid time off (vacation, holidays, sick)
- Medical/dental/vision insurance
- 401(k)
Company Overview
Company H1B Sponsorship