Tier 1 Help Desk Technician
Responsibilities
Position Overview
The Tier 1 Help Desk Technician serves as the first point of contact for technical support requests across the organization. This role is ideal for someone who enjoys solving problems, communicating clearly, and helping users feel supported and confident with their technology.
Key Responsibilities
- Provide front-line support for Windows desktop systems, including troubleshooting software, hardware, and user-access issues
- Assist users with peripheral devices, such as printers, webcams, iPads, iPhones, and other common workplace equipment
- Support and troubleshoot Microsoft Office applications, including Outlook, Word, Excel, Teams, and related tools
- Log, track, and resolve support tickets in a timely and organized manner
- Escalate issues to higher-level support teams when necessary
- Deliver excellent customer service by communicating clearly, listening actively, and maintaining a calm, professional demeanor
- Guide users through solutions step-by-step, ensuring they understand the resolution
- Follow established procedures and contribute to documentation of common issues and solutions
Qualifications
Required Qualifications
- High School diploma; Minimum of 3 years experience
- Strong customer service orientation with the ability to remain patient, composed, and effective under pressure
- Solid understanding of Windows operating systems and common desktop applications
- Familiarity with mobile device support, especially iPads and iPhones
- Basic knowledge of networking concepts (preferred but not required)
- Strong communication skills and the ability to explain technical concepts in user-friendly terms
- Ability to multitask, prioritize, and manage time efficiently
- Calm, empathetic, and solution-focused when working with users
- Eager to learn and grow within an IT support environment
- Comfortable working in a fast-paced environment with a variety of technical challenges
- Team-oriented, reliable, and proactive
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.