Program Specialist

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”.

The Program Specialist supports regulatory and credentialing operations by coordinating provider licensure tracking, verification, and renewal processes. This role ensures providers maintain appropriate licensure throughout the hiring process and active employment and supports regulatory documentation requirements related to collaboration agreements and provider licensure compliance.

This role is responsible for managing and coordinating the collaboration agreement process across all states, ensuring alignment with varying state-specific regulatory requirements and maintaining accurate, compliant documentation.

Role Scope / Authority

• Performs defined compliance and credentialing coordination activities within established policies, procedures, and regulatory requirements.
• Exercises judgment within established workflows to ensure provider licensure documentation and renewal timelines are maintained.
• Coordinates and manages the multi-state collaboration agreement process, ensuring consistency, completeness, and compliance across jurisdictions.
• This role does not have authority for hiring, discipline, or performance management and operates as an individual contributor supporting credentialing and compliance processes.

Key Responsibilities

• Track provider licensure status and renewal timelines to ensure regulatory compliance
• Conduct pre-hire licensure verification to confirm provider eligibility prior to onboarding
• Support provider licensure progression for provisionally licensed providers during the hiring process
• Coordinate licensure renewal reminders and follow-up with providers regarding renewal documentation
• Maintain accurate licensure records and documentation within credentialing and compliance systems
• Manage and coordinate collaboration agreement processes across all states, including tracking requirements, renewals, and documentation to ensure ongoing compliance with state regulations
• Coordinate annual collaboration agreement renewals for Nurse Practitioners and Physician Assistants in accordance with state regulatory requirements
• Submit and track collaboration agreements and regulatory documentation as required
• Support cross-functional coordination with Compliance, Credentialing, and Operations teams
• Assist with compliance documentation, audits, and regulatory tracking activities
• Perform other job-related duties consistent with the scope and responsibilities of the role, as assigned

Professional Expectations for This Role

• Accountability: Owns assigned responsibilities and follows through on compliance-related processes and documentation.
• Integrity: Applies regulatory and organizational policies consistently and maintains accurate documentation.
• One Team: Supports collaboration across compliance, credentialing, and operational teams.
• Balance: Promotes efficient workflows and escalates process or compliance risks appropriately.
• Continuous Improvement: Identifies opportunities to improve compliance tracking and documentation processes.
• Servant Leadership: Supports operational and regulatory processes while working within defined scope and authority.

Qualifications / Skills

• Strong organizational and documentation management skills
• Ability to manage multiple regulatory timelines and deadlines across states
• High attention to detail and accuracy
• Effective communication and follow-up with providers and internal teams
• Ability to maintain confidentiality of provider and organizational information

Education and Experience Requirements

• Bachelor’s degree preferred
• 2–4 years of experience in healthcare credentialing, provider enrollment, compliance coordination, or licensure administration preferred
• Experience working with credentialing systems, licensing boards, or regulatory documentation preferred
• Experience supporting multi-state licensure and collaboration agreement processes strongly preferred

#LI-Remote

At Geode Health, we offer:

• Competitive compensation

• Flexible schedule

• In-person and virtual patient visits

• Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)

• Professional development opportunities

• Clinical community, support, and leadership

• Medical, dental and vision benefits

• Life insurance

• Short and long-term disability

• Paid vacation and holidays

• Matching 401k plan

• State of the art technology

Why work for Geode Health?

At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available.  To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care.  We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact.  Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.

To learn more, visit us as www.geodehealth.com

Geode Health is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.

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