Admissions Coordinator

Admissions Coordinator (Evening Shift Only)

Location: West Virginia (Remote) – Wise Path Recovery Centers

Evening Shift (2PM–10PM) Monday - Friday Rotating Weekends

JOIN OUR JOURNEY

At Wise Path Recovery Centers and our affiliated treatment centers, we are building something different—programs that deliver exceptional, person-centered care and restore hope for individuals, families, and communities impacted by substance use and mental health disorders. Our work is grounded in trauma-informed care, compassion, and integrity, and every team member plays a meaningful role in a client’s recovery journey.

If you’re looking for a place where your work truly matters—and where you’ll make a lasting impact—this is it. We’re glad you’re considering joining our team.

About the Role:

The Admissions Coordinator plays a critical role in ensuring clients and their families experience a seamless, welcoming, and supportive process from inquiry to admission. This position supports initial engagement, clinical screening, coordination, and documentation to ensure appropriate placement and a smooth transition into care.

Responsibilities

Admissions & Screening

• Conduct initial in-person or telephone screenings of potential clients and referents to determine eligibility for admission.
• Enter assessment and admissions data into the EMR, CRM, and other electronic systems.
• Handle phone inquiries and provide effective information about the treatment program.
• Guide clients and families through the decision-making process, helping them prepare for admission and understand what to expect.
• Efficiently complete the admission process, ensuring clients are fully aware of their rights, responsibilities, and the nature of consents and releases being signed.

Insurance & Financial Coordination

• Verify insurance coverage, identify financial guarantors, and arrange payment plans.

Communication & Coordination

• Maintain communication with referral sources and document interactions.
• Coordinate with Business Development staff to expedite referrals to the facility.
• Provide referrals for individuals who do not meet program criteria.
• Conduct tours of the facility for prospective clients and their families.
• Coordinate the timely retrieval of outside medical records.
• Represent the program to referral sources, potential clients, and outside agencies in a professional and courteous manner.
• Serve as a liaison between the clinical, medical, and housing teams and families, coordinating transportation and organizing admission procedures with other facilities.

Operations & Compliance

• Compile and track relevant admissions data and statistics.
• Adhere to DCF, State, and Federal regulations, as well as accrediting agency requirements.
• Be available for on-call duties in the evenings and on weekends via telephone, if applicable.
• Perform other duties as assigned.

Required Qualifications

• Evening availability required.
• Ability to manage multiple priorities in a fast-paced, remote environment.
• Strong communication, organization, and customer service skills.

Preferred

• Bachelor’s degree in social services, management, healthcare, or a related discipline preferred.
• Peer Recovery Specialist Certification a plus.
• 2+ years of experience in a behavioral health or substance use disorder setting strongly preferred.
• Knowledge of substance use disorders and the recovery process strongly preferred.
• 2+ years of experience in admissions or case management preferred.

Work Conditions / Physical & Mental Requirements

Work Setting:

• Remote, indoor, environmentally controlled workspace.

Physical Requirements:

• Frequent sitting and standing, repetitive motions, and use of hands to handle or control objects, tools, or controls.
• Must be able to lift or move up to 10 lbs regularly.

Communication:

• Regular interaction via electronic mail, telephone, video, and other communication platforms.

Equal Employment Opportunity & Reasonable Accommodations

The organization provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

ARS also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

The organization provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require accommodation to perform the essential functions of this position, please notify your supervisor or Human Resources. Requests will be evaluated on a case-by-case basis to ensure equal employment opportunities.