Senior Project Manager

Job description

We’re looking for an experienced programme leader who thrives in complex environments and enjoys turning ambitious client goals into real, measurable outcomes. In this role, you’ll lead high-impact programmes for leading higher education partners, bringing clarity, momentum, and delivery discipline to projects with multiple stakeholders and moving parts. You’ll also play a key role in shaping how we deliver: strengthening our processes, supporting and developing talented teams, and building trusted relationships with senior client leaders.

If you’re someone who combines strategic thinking with hands-on execution, and you enjoy leading people while delivering work that genuinely makes a difference, we’d love to hear from you.

The Senior Project Manager role will lead complex, full-lifecycle implementations of our SaaS-based Student Information System (SIS) for higher education clients. This is both a strategic and hands on client-facing role requiring strong delivery leadership, governance, stakeholder management (including executive-level stakeholders), and the ability to mobilise and hold both internal and external teams accountable. The successful candidate will also play a key role in strengthening delivery discipline and project processes to ensure consistent execution across workstreams. You must be be comfortable operating in a high-pressure environment, managing challenging client expectations, and maintaining a clear focus on critical path activities, risk management, and delivery outcomes.

Job requirements

Education & Certification

• PMP (Project Management Professional) certification preferred

Experience

• Proven experience delivering complex SaaS or enterprise software implementations, ideally within a multi-workstream environment
• Strong track record of managing project scope, schedule, budget, and resourcing while maintaining delivery quality
• Demonstrated experience managing difficult stakeholders and maintaining client confidence in challenging delivery situations
• Strong experience managing and communicating with senior and executive stakeholders
• Proven ability to establish, adhere to and improve project processes, governance, and delivery discipline
• Experience managing risk, issues, dependencies, and escalation paths effectively
• Strong client-facing experience with a focus on customer satisfaction and long-term relationship building
• Familiarity with Canadian higher education environments and regulatory reporting is a plus
• Hands-on experience using project tools such as MS Project, Excel, Visio, and PowerPoint

Job responsibilities

• Lead complex SIS implementation projects from initiation through go-live and post-go-live support
• Develop, maintain, and manage integrated project plans, ensuring clear ownership of milestones, dependencies, and deliverables
• Drive focus on critical path activities to ensure delivery progress and effective prioritization
• Establish and maintain strong governance, reporting cadence, and delivery processes to support consistent execution
• Own and manage project RAID logs, ensuring proactive risk identification, mitigation planning, and timely escalation
• Manage client expectations throughout the project lifecycle, ensuring alignment on scope, timelines, and outcomes
• Build and maintain strong relationships with internal and external stakeholders, including senior and executive stakeholders
• Lead client meetings and delivery forums, ensuring clear actions, accountability, and decision-making
• Hold internal and external teams accountable for delivery commitments, supporting escalation resolution where required
• Ensure quality and consistency across all project deliverables, ensuring appropriate documentation and delivery standards are met
• Support PMO continuous improvement by contributing to project collateral, templates, and best-practice ways of working
• Drive delivery transparency and integrity through clear communication, accurate reporting, and honest status management
• Work collaboratively with solution architects, technical teams, and client teams to ensure alignment across delivery workstreams.

Job benefits

• Competitive Base Salary
• Work from home allowance to contribute towards your monthly bills
• Annual Discretionary Bonus
• Salary Sacrifice Pension Scheme - 8% company contribution & 3% employee contribution
• Enjoy flexible, trust-based time off to recharge and maintain a healthy work-life balance
• Private Medical Insurance with Bupa
• Life Insurance
• EAP
• Enhanced Family Leave policies

Ready to be part of something bigger? Come join a team that’s rewriting the future of the Student experience for Higher Education.