Sales Engineer, Strategic

ABOUT RETOOLNearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for. Let's build the future together! WHY WE’RE LOOKING FOR YOU: Our sales engineering team is critical to Retool. Sales Engineers drive revenue by closely partnering with potential customers and ensuring their success with Retool. Much of the Retool sales process is technical, helping potential customers understand how to build apps and workflows with Retool, deploy on their infrastructure, and connect to critical resources. Building successful relationships with our customers is a key component of this role and you’ll leverage your technical background to dive in. Our revenue and business goals this year are aggressive, and we need the right team to help turn prospects into happy Retool customers and expand our footprint in existing accounts. WHO YOU'LL WORK WITHYou’ll join our team of Strategic Sales Engineers and partner closely with our Strategic Account Executives (1:1 ratios!). You’ll also work cross-functionally with the rest of the go-to-market team as well as marketing, engineering, and product and serve as a critical voice in a fast-moving market. You’ll be joining a broader team of Retools who are passionate about serving our customers and enjoy collaborating to build an incredibly innovative platform. If this sounds like you, we’d love to hear from you! WHAT YOU’LL DO:

• Solution with Retool’s largest, most complex customers, understand their problems, and assess whether or not Retool is a good fit
• Identify relevant technical and business stakeholders, strategic use cases that directly attach to large initiatives, timelines, etc., and manage the technical sales process
• Convince customers and prospects that Retool is the right solution through art-of-the-possible demos, architecture deep-dives, hands-on technical evaluations (e.g. onsites, hackathons), and partnering on business case development
• Serve as the primary, ongoing technical point of contact for our users in the presales process
• Act as the voice of the customer, synthesizing and raising themes, feature requests, and blockers to our engineering and product organizations
• Represent Retool externally via conferences, webinars, etc.

THE SKILLSET YOU'LL BRING:

• Experienced presales professional with 3+ years supporting customers and prospects in the Fortune 100
• 5+ years of progressive experience in technical presales roles
• An enthusiastic, strong, technical generalist
• Strong knowledge of SQL, JavaScript, APIs, etc.
• Experience with web development and containerized software is a plus
• Strong sales acumen and proven experience partnering with AEs to drive end-to-end sales (e.g., qualification, influencing pricing strategy, etc.)
• Bonus points for AI experience, using sales frameworks like Command of the Message or MEDDPICC in addition to direct experience with enterprise expansion
• Ability to think on your feet and solve problems during calls with technical customers

For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. The base pay range for this role is $198,000 – $292,100 per year. Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. Apply To This Job