Pharmacy Onboarding Intake Coordinator

Description

Title: Pharmacy Intake Coordinator, Onboarding

Company Overview

From its founding in 2011, RxAnte’s mission has been exceedingly simple: Get more from medicines. Today, with a team of 95 and offices in Washington, DC and Portland, ME, we are the leading provider of predictive analytics and targeted clinical programs that improve prescribing and adherence. With 14 million lives under management, our patented solutions for health plans are proven to improve quality scores and lower costs by improving prescription drug use.

In 2019, RxAnte launched Mosaic Pharmacy Service (MPS), a wholly owned subsidiary. Designed specifically to provide in-home pharmacy services to medically complex and vulnerable seniors, MPS will directly improve prescribing, adherence, and drug therapy outcomes for patients under our care. We provide a patient-focused care model in collaboration with health systems, assisted living facilities and health plans. Our goal is to provide a superior pharmacy experience for Mosaic Members while working with their prescribers to make regimens safer, simpler, and more affordable.

Job Overview

As an Onboarding Intake Coordinator, you will be the first voice a patient hears at Mosaic—a trusted guide helping them understand and embrace our innovative pharmacy service. Leveraging your experience in healthcare, pharmacy, or home health, you will conduct telephonic or video consultations with new patients to gather medical history, reconcile medications, and prepare them for a seamless start with our pharmacy.

This role blends patient empathy, administrative excellence, and collaboration skills to deliver high-quality onboarding experiences.

Responsibilities

Primary Responsibilities – 80%

• Collaborate with prescribers to obtain new prescriptions.
• Address patient inquiries regarding insurance, costs, and coverage.
• Support claims processing and resolve third-party billing issues.
• Accurately enter prescription details into the pharmacy system to ensure precise and timely medication fulfillment.
• Thoroughly and accurately document patient information in our pharmacy management system
• Serve as point-of-contact for new patients

Secondary Responsibilities – 20%

• Serve as the first point of contact for new patients via phone or video.
• Conduct comprehensive medication history interviews and reconcile prescriptions.
• Educate patients on Mosaic’s pharmacy services and benefits.
• Synchronize medication regimens and schedule initial medication shipment
• Contact previous pharmacies to coordinate prescription transfers

NOTE

While the plan is for the employee to spend approximately 80% of their time on primary responsibilities and 20% on secondary responsibilities, these percentages may vary based on operational needs. There may be days when the distribution shifts, and in the event of a vacancy or other business requirements, the employee may be asked to assume a higher proportion of secondary responsibilities.

Requirements

Required

• Licensed technician in good standing in the state of Virginia.
• Active Pharmacy Technician License within state of residence and state of Virginia. If only license is the state of residence, must register and receive a VA Technician license within 30 days of employment.
• 3+ years of experience in healthcare or pharmacy settings with patient interaction (home health, hospital, primary/specialty care, pharmacy).
• Working hours are Monday-Friday with a full-time shift sometime between the hours of 9 am – 7 pm ET. Exact 8.5-hour shift to be confirmed at the time of hire. Occasional overtime may be required based on patient needs.

Key Competencies

• Exceptional communication skills, including empathetic listening and clear verbal/written expression.
• High attention to detail and strong organizational abilities.
• Adaptability in a fast-paced, evolving environment.
• Proficiency with pharmacy software and general computer applications.

Preferred

• 1-2 years of experience in a call center environment
• Experience collecting medication histories strongly preferred.