340B Account Coordinator

PDMI is looking to add a 340B Account Coordinator to our team! As a 340B Account Coordinator, you will work closely with 340B Account Managers to service new and existing clients within the 340B space by developing expertise in this particular line of business.

Since 1984, PDMI has provided pharmacy data processing and other flexible, scalable solutions to help our clients meet their business objectives. We offer transparent, pass-through pharmacy processing and other services for private label Pharmacy Benefit Managers (PBMs), vertically integrated health plans and hospital systems. In addition to Pharmacy Benefit Administrative Services, we offer 340B Administration, Hospice and Long-Term Care Services.

Why Join Us

• Best Employer: PDMI was voted Best Employer in Ohio for the 5th consecutive year in 2025!
• Meaningful Work: Contribute to improving healthcare quality and efficiency.
• Collaborative Environment: Work with passionate professionals who share your drive.
• Exciting Challenges: Every day brings new opportunities to excel.
• Flexible Work: Fully remote opportunity with a company that cares.

Responsibilities

• Client Onboarding and Program Setup: Assist with obtaining client data, reviewing implementation forms, setting up program access, and configuring reporting parameters.
• Data and Feed Management: Monitor, verify, and coordinate client data feeds, including SFTP setup and ensuring accuracy and completeness.
• Training and Support: Provide training to clients and pharmacies on proprietary reports and point-of-sale programs; act as backup support for Account Managers.
• Operational Coordination: Collaborate with IT Services, manage operations support requests, and participate in team/client meetings.
• Documentation and Compliance: Maintain detailed client files, verify program eligibility, and ensure documentation for new client setups and HRSA requirements.
• Issue Resolution and Escalation: Handle claims resolution, address client inquiries, and escalate complex issues as needed.
• Continuous Development and Cross-Training: Stay updated on 340B program education, support team absences, and assist in product enhancements.

What We're Looking For

• Strong verbal and written communication skills
• Exceptional attention to detail
• The ability to thrive in a fast-paced environment
• Excellent multitasking abilities
• Troubleshooting and analytical skills
• A quality-minded and results-oriented mindset
• Team collaboration and independence

Required Experience

• Two-year Associate Degree, or comparable Pharmacy Tech experience/certification
• 340B University completion within 12-18 months subsequent to hire date
• Ability to develop a unique understanding of PDMI brand, products, and services
• Excellent Microsoft Office skills, including Outlook, Teams, Excel, and Word